掲載が終了した求人です

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Customer Service Associate (1 year contract)

  • SGD 48,000 - 96,000
  • 島内
  • サービス業界(メディア/広告/コンサルタント/教育/外食/飲食/美容/娯楽/士業 他)
語学力
求人ID:JO-191106-204749

求人詳細

Job Description
Our Client:

Our client, a US-based TV network MNC, is currently on a rapid expansion for their businesses within the APAC region. Due to its business expansion, they are now seeking for the right dynamic talents to join their establishing team for their regional markets as Customer Service Associate (Australia). You will be required to undertake the following activities mentioned in the job description.


Job Description:
• Establish positive customer relationships with existing/new customers for the Australian market
• Handle enquiries and feedbacks through feedback channels
• Evaluating of information and interpretation of data for customer resolution
• Maintain and affirm long term relationship with customers and external stakeholders (eg, vendor management)
• Conduct research and to grasp information across multiple tools before responding to customers
• Working with cross functional team with the aim to provide best resolution presented to customers
• Continuous review on current process improvement so as to improve overall customer experience
• Escalation of issues on non-resolving issues to 2nd tier CS management

Job Requirements:
• Strong reporting and presentation skills – ability to interpret data and put across convincing positions
• Strong communication, interpersonal, and problem-solving skills
• Ability to display professionalism when interacting with customers

If you have a keen interest to kick-start a customer service career and is equipped with the required Thai-language ability, we strongly encourage you to apply for the position.

応募方法について

プロセス 1. 応募には会員登録が必要です
 Web上でプロフィール、希望条件など約3分で入力完了。
2. 履歴書、職務経歴書をWeb上でアップロード
(あとから送付頂いても大丈夫です)
3.個別カウンセリング
専門コンサルタントがご希望条件などをお伺いします。
準備するもの 履歴書・職務経歴書があるとご案内がスムーズです。
ない場合には、コンサルタントがサポートしますのでご安心ください。

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