海外求人を探すRGFトップ　シンガポールの求人・転職・就職 事務・秘書・アシスタント・通訳の求人Customer Service

掲載が終了した求人です

この求人はすでに募集終了しており
ご応募頂けませんのでご注意ください

エリアと職種が近い新着求人を見る

Customer Service

  • SGD 3,500 - 5,600
  • 島内
  • インターネット業界（IT/ソフトウェア/ハードウェア/モバイル/通信　他）
語学力
求人ID：JO-190619-193571

求人詳細

Company Overview
-外資系プラットフォーム企業にてカスタマーサービス募集
-多国籍の環境/シティ勤務、上司への報告や社内研修など全て英語になりますので、
英語が流暢に話せる、理解できる方を募集しております。

Job Description
【業務内容】
下記がご担当いただく業務内容となります。

• Work with our global User Satisfaction team to ensure the best possible service for our travelers at all times.
• Develop and deliver ongoing coaching and training to ensure a consistent voice and quality across the User Satisfaction function.
• Take ownership of individual user problems from start to finish, liaising with our partners and internal stakeholders to ensure positive outcomes and delight our users.
• Proactively work to solve recurring user problems by working closely with commercial and technical areas of the business
• Be an evangelist for the voice of the customer internally.
• Help improve processes and reduce waste wherever possible.
• Maintain and continuously improve our on-site Help pages.

Requirements
【要件】
下記要件を満たしている方を募集します。

• Online Customer Service/ User Satisfaction experience, preferably in an online or travel environment.
• Fluency in Japanese to be able to communicate to our Japanese local users.
• A passion for outstanding customer service, along with a history of success delivering excellent customer service via email and social channels.
• Exceptional people skills; ability to influence, inspire and convey ideas.
• Strong coaching and development skills.
• Outstanding written English ability and complaint handling skills.
• Great organisational and communication skills.
• Ability to adeptly handle difficult situations in writing, balancing multiple stakeholder interests.
• Excellent judgement and awareness in difficult circumstances.
• Comfortable handling data and making data-driven decisions.
• Strong user, product, commercial and growth awareness.
• Attention to detail and commitment to perfection in your work.
• An ability to multi-task across a variety of business areas.
• Experience with online web applications and tools; experience of Zendesk or JIRA a plus.
• Excellent written and spoken English, any other languages helpful.
• Passion for helping others and a positive outlook in challenging situations.
• Fast learner and enthusiasm for absorbing new concepts and processes with a flexible and adaptable approach.
• Positive approach to work and to continuous improvement.

Additional Job Information
【給与】

SGD4590－5600ドル＋業績賞与
※ご経験による

応募方法について

プロセス 1. 応募には会員登録が必要です
　Web上でプロフィール、希望条件など約3分で入力完了。
まずは無料会員登録
3分で完了
2. 履歴書、職務経歴書をWeb上でアップロード
（あとから送付頂いても大丈夫です）
3.個別カウンセリング
専門コンサルタントがご希望条件などをお伺いします。
準備するもの 履歴書・職務経歴書があるとご案内がスムーズです。
ない場合には、コンサルタントがサポートしますのでご安心ください。

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求人探しにお困りですか？現地をよく知る専門コンサルタントが日本語であなたをサポート。リクルートグループならではの海外就職トップクラスの豊富な求人からご紹介。初めての海外就職のわからないこと、何でもご相談を承ります！コンサルタントに相談する 無料
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