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Job Description 【業務内容】 下記がご担当いただく業務内容となります。
Provide Level 1 or Level 2 desktop support experience in OS Installation – Windows 7,8,10 – Backup and data migration. Drive Technology Standards through adoption of best practices / SOPs and ITIL standards. Install software operating system and office applications – MS Office , antivirus and relevant hardware drivers. Prepare self – help guides, procedures for users were feasible and conduct training when necessary. Provide documentation via excel and tally which computer use which license. Coordinating project schedules, resources, equipment and intonation. Monitor job progress and handle all issues that arises. Perform any other duties as assigned by management.
Requirements 【要件】 下記要件を満たしている方を募集します。
Minimum Diploma with at least 3 year prior experience in IT helpdesk or Desktop support function. Proficiency in windows 7,8,10OS, TCP/IP,WIFI, Data Migration, Printer driver setup and other common office IT equipment devices. Basic knowledge of Cisco phone system, MS Active Directory and SCCM will be advantageous. Japanese speaking is mandatory to communicate effectively with japan IT vendor and IT dept in Japan HQ.
Our Client: Our client is a well-established Japanese Trading company, dealing in commodity plastics, engineering plastics, electronic materials, medical & healthcare products. They are currently looking for an experienced IT Administrator to join their team in Singapore. Basic proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers. The Responsibilities: • Work as a member of the corporate IT Dept., supporting employees (IT users) in Singapore main office, co-located associate companies, and regional entities (branches and subsidiaries across Asia & Oceania) • Support regional entities to execute IT projects in areas such as IT replacement, security, infrastructure, and efficiency improvement (which are leaded by HQ) *including business travel when necessary • Collaborate with internal teams, related departments, and vendors to successfully execute IT projects • Report and escalate issues to management in a timely manner • Support security assessments conducted by Headquarters on a regular basis for regional entities • Comprehend the Group IT Governance Policy and assist regional offices in aligning their IT environments with these requirements • Serve as a liaison between HQ and local staff to ensure smooth assessment processes and provide customized support to each local office • Support and follow up with end-users (primarily in regional entities) during the replacement or deployment of IT tools and servers by HQ to strengthen IT security and governance • Discuss with the service vendor and follow up on enhancements and improvements to enhance service quality • Provide consultation and support to regional entities facing IT issues, office relocations, or new system implementations ・社内ITサポート ・ITプロジェクト支援（機器更新、セキュリティ等／出張あり） ・社内外との調整・推進 ・セキュリティ評価の支援 ・ITガバナンス対応支援 ・本社と現地の橋渡し・サポート ・IT導入時のユーザー対応 ・ベンダー調整・品質改善 ・IT課題・移転・導入時の支援 The Requirements: • Basic proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers • Over 5 years experience in a corporate IT Department • Basic knowledge of IT infrastructure, security, and networks (in-depth technical knowledge is not required) • Experience with the following IT services/products is advantageous - Windows11, M365, O365, TeamsPhone, Intune, Azure AD • Positive attitude to build relationships with different stakeholders. • Experience with project management will be preferred • Excellent communication skills • Ability to handle multitask jobs with minimal supervision • Ability to think from a user's perspective and support ・社内IT経験5年以上 ・ITインフラ・セキュリティの基礎知識 ・前向きで関係構築が得意な方 ・高いコミュニケーション力 ・マルチタスク対応力 ・ユーザー視点でのサポート力 ・日本語日常会話レベル（業務上必要なため） ・英語流暢レベル（業務上必要なため） 【尚可】 ・PJ管理経験 ・Windows11やM365等の使用経験 RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 118751
・FX、MM、債券、GIRO、FASTなど銀行業務・システムの分析 ・業務要件の把握と技術的設計・評価 ・日本・シンガポール・APACの関係者調整 ・要件や変更点の図・資料作成による共有 ・時間・リスク・タスク管理 ・チーム協力と透明性のある運営 ・進捗・リスク報告、上層部への情報共有 ・プロジェクトの全工程管理支援（要件定義～導入） ・プロジェクトリードと連携し戦略的施策推進 ・IT・コンピュータ関連学士号 ・ビジネスアナリスト経験5年以上（要件定義・業務分析） ・以下いずれかの知識・経験必須：FX、MM、デリバティブ（IRS・CCS）、債券、FAST/GIRO、XB/MEPS ・システムアナリスト経験5年以上（設計・仕様作成） ・業務フロー・システム図作成、コミュニケーション力 ・日本語ビジネスレベル（業務上必要なため） ・英語ビジネスレベル（業務上必要なため） （尚可） ・複数領域の経験 ・多国籍プロジェクト・グローバルチーム経験 RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
・PCセットアップ・保守・サポート ・ネットワーク機器運用・保守（FortiGate等） ・Microsoft 365/Azure管理・ユーザー管理 ・通信回線・IT設備の調査・業者対応 ・チーム管理（タスク割当・休暇管理・対応） ・学士または同等の経験 ・ITインフラ実務3年以上 ・Microsoft 365運用経験 ・ネットワーク運用経験 ・チーム管理経験 ・英語ビジネスレベル（業務上必要なため） ・日本語ビジネスレベル（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
Our Client: Our client is a renowned Business Solutions/ IT office automation company, headquartered in Japan. They are currently looking for an experienced Business Process Analyst & Improvement Specialist to join their growing team in Singapore. The Responsibilities: • Analyse existing business processes and document current workflows to identify inefficiencies • Propose and implement practical process improvements while minimising customisation of the ERP system • Design and document optimized workflows and business processes • Collaborate with IT teams to ensure process improvements are effectively integrated into enterprise systems • Define system requirements and work with developers and vendors to implement enhancements • Lead cross-functional teams in implementing process changes and system upgrades • Develop project plans, timelines, and budgets, ensuring successful delivery within scope • Build and maintain strong relationships with internal and external stakeholders • Facilitate effective communication between sales, operation teams, IT teams, and external vendors to ensure alignment of process improvements with business objectives • Drive change management activities to ensure smooth transition and adoption of new processes and systems • Develop and deliver training programs to stakeholders on new processes and system functionalities • Establish key performance indicators (KPIs) to measure the effectiveness of implemented improvements and monitor performance metrics and analyze data to identify further improvement areas, and strategic opportunities • Contribute to global operations and prepare for potential career opportunities outside Singapore ・業務プロセスの分析・改善 ・ERP最適化・システム統合 ・IT・ベンダーとの連携・調整 ・プロジェクト管理（計画・予算） ・関係者との調整・研修実施 ・KPI設定・データ分析・改善提案 ・グローバル業務・海外キャリアの可能性 The Requirements: • Bachelor’s degree in business administration, information systems, or a related field • 3+ years of experience in business process analysis or improvement roles • Strong analytical and problem-solving skills • Experience in change management and user adoption strategies to ensure seamless implementation of new processes • Proficiency in process mapping and data analysis • Excellent communication and interpersonal skills • Project management experience with the ability to lead cross-functional teams • Proficiency in Mandarin is preferred to effectively communicate with Native Chinese Stakeholders and Customers ・関連分野の学士号 ・業務改善経験3年以上 ・分析・問題解決スキル ・チェンジマネジメント経験 ・データ分析・プロセスマッピングスキル ・コミュニケーション能力 ・プロジェクト管理経験 ・英語ビジネスレベル（業務上必要なため） 【尚可】 ・中国語ビジネスレベル（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 117666
Our Client: Our client is one of the top IT Consultancy, headquartered in Japan. They are currently looking for an IT Security Engineer to join their team in Singapore. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers The Responsibilities: The successful candidate will be a crucial part of the team, using their expertise in IT security to manage and maintain systems for not only our company but also the group companies. The role is not limited to security support but includes account management and technical support for clients and vendors. With a strong grasp of our cloud-based infrastructure tools, the candidate will be fundamental in providing continuous technical support to clients and internal teams within the APAC region. • Implement and maintain security configuration across our IT infrastructure (including M365, Google Workspaces, ClickUp, Bitbucket, and etc.) • Guide IT managers of the group companies per the headquarters' directive. • Effectively manage and analyze system logs on an ongoing basis. • Remain updated about the latest security vulnerabilities and take immediate action if necessary. • Collaborate with internal and external parties to ensure secure, smooth operations. • Handle client inquiries about our proprietary applications. • Automate redundant tasks using programming language skills. • Regularly monitor and maintain system metrics dashboard and alerts. • Educate colleagues and enhance company documentation about our IT infrastructure. • Collaborate closely with the Tech department at Japan HQ. The Requirements • At least 5 years of extensive experience in IT-related fields. • Exceptionally good communication and interpersonal skills. • Clear knowledge of AWS, Azure(Entra), and/or GCP Services, relating to software development. • Strong ability to configure SIEM and Power BI tools. • In-depth familiarization with account management and data security. • Experience in creating, monitoring and responding to security events. • Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 119902
