海外求人を探すRGFトップ　シンガポールの求人・転職・就職 島内の求人Network Engineer

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Network Engineer

  • SGD 4,500 - 4,500
  • 島内
  • インターネット業界（IT/ソフトウェア/ハードウェア/モバイル/通信　他）
語学力 日本語レベル:ビジネス会話;
求人ID：JO-180410-151442

求人詳細

Company Overview
- 大手日系通信企業
- ネットワークエンジニア募集

シンガポールにてICT関連のコンサルサービス等を提供しています。

Job Description
We are currently looking for a network engineer to:

【Scope of work / Key objectives / Primary Purpose】
1. Support and operate day-to-day overall operations of the ISP team.
2. Report to team lead/manager regarding the ISP operations, including system outages, customer’s issues/problems, etc.
3. Reporting to the Manager, Engineering & Operation Division. Provide Helpdesk Operation support to wide range of its services for datacenter, ISP, System Integration and network customers.
4. Ensure that all incidents reported are categorized and escalated efficiently and correctly.
5. Experience in Network infrastructure and ICT operation management is a requirement.


【Core Duties and Responsibilities】
- Identify and implement improvements to the ISP Japanese support operations.
- Ensure IT governance and good IT management in accordance to policies and procedures.
- Ensure that all incidents reported are categorized and escalated efficiently and correctly.
- Liaise with the relevant tier 2 teams to ensure any incidents that cannot be resolved at the 1st level are appropriately escalated.
- Incident management, 1st level trouble isolation (Onsite work if required), monitoring trouble ticket, basic hands-on troubleshooting, carrier control (carrier escalation).
- Escalate to assigned Service Manager and Account Manager when necessary, update customer periodically (Send notifications mails/calls to affected customer site).
- Prepare incident report, prepare monthly network/device available report.
- Operation and maintenance support to Data Center managed products and services.
- Ensure that service levels are achieved in line with contracts and that customer expectations are met or exceeded.
- Manage critical customer incidents, associated to customer communication, activities and any appropriate escalations.
- Provide information about incidents analysis and KPIs.
- Ensure that the ISP team’s KPIs are monitored, actions are taken, evaluated accordingly and delegated properly.
- Meet ISP goals and KPIs as set by the line manager.
- To contribute in ISP review performance reports, service improvements, service quality and processes.
- Actively join ISP team to participates in improving the usability and reliability of company services.
- Ensure that practices and processes exist and are standardized in ISP operations.
- Identify and implement improvements to ISP incident logging system in order to provide a more effective and efficient service to customers.

Requirements
Our client needs someone with the following skills:
【Qualification Requirements / Experience (relevant skills)】
- Degree in computer science, information systems, engineering, business or technical discipline.
- More than 3-year relevant experience preferably working in Data Center /Network Operation Center environment.
- Equipped with technical knowledge in support areas such as networking, Windows desktop system support, MS Outlook and Wintel systems management.
- Hands-on experience in administration of Cisco routers on basic service such as, NAT, Bandwidth management (bandwidth policies) and routing etc. Preferred knowledge in LAN/WAN technology (TCP/IP, FR, MPLS, ATM, etc).
- Basic administration experience in system server (Unix/Linux). Knowledge in security solution like Firewall, IPS/IDS and Antivirus, Proxy etc is preferred.
- Relevant technical certification preferred (CCNA).

【Job Role Competencies】
1. Proficient in Japanese and English to communicate in/out of office.
2. Excellent interpersonal, communication, team working and analytical skills.
3. ITIL knowledge is highly appreciated.
4. Excellent interpersonal and communication skills.

Additional Job Information
【給与】
SGD4,500

応募方法について

プロセス 1. 応募には会員登録が必要です
　Web上でプロフィール、希望条件など約3分で入力完了。
まずは無料会員登録
3分で完了
2. 履歴書、職務経歴書をWeb上でアップロード
（あとから送付頂いても大丈夫です）
3.個別カウンセリング
専門コンサルタントがご希望条件などをお伺いします。
準備するもの 履歴書・職務経歴書があるとご案内がスムーズです。
ない場合には、コンサルタントがサポートしますのでご安心ください。

この求人を見た人はこちらも見ています

  • Manager, Insurance Consulting (Southeast Asia) - Japanese Market

    • SGD 12,000 - 15,000
    • シンガポール　シティ
    • インターネット業界（IT/ソフトウェア/ハードウェア/モバイル/通信　他）

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    求人ID：SDG-114856

  • IT Administrator (Japan Market)

    • SGD 4,000 - 4,300
    • シンガポール　シティ
    • 多角事業経営企業

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    求人ID：SDG-118751

  • IT Application Development Project Manager

    • SGD 4,200 - 7,000
    • シンガポール　シティ
    • サービス業界（メディア/広告/コンサルタント/教育/外食/飲食/美容/娯楽/士業　他）

    Our Client: Our client is one of the top Management Consultancy, headquartered in Japan. They are currently looking for a IT Application Development Project Manager to join their team in Singapore. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers The Responsibilities: The successful candidate will be a crucial part of the team, using cutting-edge technologies such as AWS, Azure, and AI to develop and maintain in-house applications used by the company and group companies. This is a critical position that can directly improve company-wide operational efficiency through requirements definition and design of in-house applications. • Develop and maintain in-house applications used by the company and group companies. • Define requirements for in-house applications, conduct design and estimates, collaborate with teams in Japan and offshore development teams • Perform comprehensive project management and operational maintenance management for in-house applications. • Opportunities to use cutting-edge technologies such as AWS, Azure, and AI, allowing you to enhance your technical skills • Chance to collaborate with offshore development teams, enabling you to expand into international fields and master various cultures • By contributing to the success of in-house applications, you can potentially be promoted to a management position within the Information Systems Department. • 社内システムの開発・保守 • 要件定義・設計・日本・海外チームと連携 • プロジェクト管理・運用管理 • AWS、Azure、AI活用 • 海外チームと協業 • 管理職登用の可能性あり The Requirements • At least 2 years of Project management experience • Project experience managing teams of 5+ members • Operational maintenance experience • Technical knowledge of AWS, Azure, etc. • Documentation skills • Security knowledge • Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers • プロジェクト管理経験2年以上 • 5名以上のチーム管理経験 • 運用保守経験1年以上 • AWS・Azure知識 • ドキュメント作成 • セキュリティ知識 • 日本語ビジネスレベル（業務上必要なため） • 英語ビジネスレベル（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

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    • SGD 4,000 - 6,000
    • シンガポール　シティ
    • インターネット業界（IT/ソフトウェア/ハードウェア/モバイル/通信　他）

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    求人ID：SDG-118955

  • System Support Engineer (Japan market)

    • SGD 3,500 - 4,700
    • シンガポール　シティ
    • インターネット業界（IT/ソフトウェア/ハードウェア/モバイル/通信　他）

    Our Client: Our client is a renowned Japanese IT Solutions provider. They are currently looking for a Product Specialist to join their team in Singapore. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers The Responsibilities: • Provide on-site and remote IT support for both English and Japanese speaking clients • Troubleshooting and maintaining IT infrastructure, ensuring smooth operation of office systems, and assisting end-users with technical issues • Provide PC support for end-users • Maintain and troubleshoot office systems (printers, video conferencing systems, etc.) • Assist with server, network, and IT infrastructure maintenance, including issue escalation and replacement when necessary ・日英クライアントへのオンサイト・リモートITサポート ・ITインフラのトラブル対応・保守 ・PCサポート ・オフィス機器（プリンター、ビデオ会議等）の保守・対応 ・サーバー・ネットワーク保守、問題対応・交換サポート The Requirements • Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers • Diploma holder with relevant experience in user support • Hardware: Knowledge of Windows 10/11, printers, network devices, and peripherals • Software: Basic understanding of operating systems (Windows, Mac) and application software • Networking: Familiarity with basic networking (LAN, WAN, Wi-Fi) and protocols (TCP/IP, DNS, DHCP). • Understanding of office systems and previous support experience • Minimal weekend and holiday work (only once a year) • On-site client support required a few times a week ・専門卒以上・ユーザーサポート経験者 ・Windows・プリンター・ネットワーク機器の知識 ・基本的なOS・アプリ操作スキル ・ネットワーク基礎知識あり ・オフィスシステムサポート経験 ・週末祝日勤務ほぼなし ・週数回のオンサイト対応あり ・日本語N4レベル（業務上必要なため） ・英語ビジネスレベル（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 119223

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