海外求人を探すRGFトップ　シンガポールの求人・転職・就職 シティの求人customer service

掲載が終了した求人です

この求人はすでに募集終了しており
ご応募頂けませんのでご注意ください

エリアと職種が近い新着求人を見る

customer service

  • SGD 3,000 - 3,500
  • シティ
  • サービス業界（メディア/広告/コンサルタント/教育/外食/飲食/美容/娯楽/士業　他）
語学力
求人ID：JO-180614-165074

求人詳細

Company Overview
- 民泊外資系ＩＴ企業でのカスタマーサービス
- シティ勤務で成長中の外資系企業
日本にも支社があり、大手外資系オンライン旅行サイトの傘下

Job Description
【業務内容】
下記がご担当いただく業務内容となります。
＊シフト勤務（土日・祝日勤務有・平日休み可）

•日本人旅行者・民泊物件オーナーに対する日本語でのサポート提供
•外国人旅行者・民泊物件オーナーに対する英語でのサポート提供
上記を実施頂きます。詳細は以下の英文をご参照くださいませ。
■Manage interactions between traveler and host – ensuring both parties have the best experience on our site.
•Offer recommendation assistance for travelers requesting suggestions on accommodations on assigned countries.
•Guide travelers on how to contact host and pay for the booking.
•Contact host to confirm availability and rates as appropriate.
•Assist host on pricing clarification as appropriate.
•Facilitate booking modifications, issuance of refunds and payouts.
■Establish working key hosts across the region.
•Contact host to clarify on traveler related queries or issues.
•Work with local Sales to escalate hosts who need on boarding or further engagement.
■Help educate our users Asia’s product and services.
•Assist travelers and hosts on how to use our platform including our safety features.
•Manage and resolve customer complaints professionally and escalate issues appropriately.
•Assist in addressing traveler complaints by working with the appropriate teams – Host management, Product and Engineering and/or Marketing.
■Assist in mediating situations between users.
•Investigate reports on check-in issues with available information.
•Assist in mediating disputes between traveler and host to decide on the best solution.
•Assist in refund negotiation for traveler cancellations.
■Investigate fraud listings and suspicious transactions.
•Identify suspicious listing and transactions against known fraud vectors.
•Assist with fraud investigations and action or escalate as necessary.
■Work proactively to meet targets and goals.
•Work with manager to define and track KPIs.
•Be proactive in suggestions impacting traveler experience.
•Work on multiple task simultaneously.
•Work on additional projects as assigned which may include translations of Help content and FAQs.

Requirements
【要件】
下記要件を満たしている方を募集します。
・2年～3年程度のカスタマーサービス経験または旅行業界での経験がある方
・社会人経験2年～15年前後の方
・ネイティブレベルの日本語、ビジネスに支障をきたさない英語力
※社内外コミュニケーションで必要なため

応募方法について

プロセス 1. 応募には会員登録が必要です
　Web上でプロフィール、希望条件など約3分で入力完了。
まずは無料会員登録
3分で完了
2. 履歴書、職務経歴書をWeb上でアップロード
（あとから送付頂いても大丈夫です）
3.個別カウンセリング
専門コンサルタントがご希望条件などをお伺いします。
準備するもの 履歴書・職務経歴書があるとご案内がスムーズです。
ない場合には、コンサルタントがサポートしますのでご安心ください。

この求人を見た人はこちらも見ています

  • Accounts Coordinator (Japanese market)

    • SGD 4,000 - 5,000
    • シンガポール　シティ
    • サービス業界（メディア/広告/コンサルタント/教育/外食/飲食/美容/娯楽/士業　他）

    Our Client: Our client is a well-established Japanese Accounting company. They are currently looking for an Accounts Coordinator to join their growing team in Singapore. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers The Responsibilities: • Coordination between external and internal customers and colleagues • Maintaining client relationship • Ensure clients’ needs are met - accounting, tax and other related services • Ensure service quality and progress status control • Administrative and miscellaneous work • Any other tasks assigned from time to time • 社内外の関係者との調整対応 • 顧客関係の維持・管理 • 会計・税務等のサービス提供・対応 • サービス品質・進捗管理 • 各種事務業務 • その他随時対応業務 The Requirements: • Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers • Diploma/Degree in Accountancy; ISCA, ACCA, CPA or other equivalent professional qualifications preferred • At least three years of hands-on experience in handling full sets of accounts • Communication skills and Detail oriented • Positive working attitude and willingness to learn • Able to multi-task and work within deadlines • Strong problem-solving and analytical skills • 会計学の学位/ディプロマ（ISCA・ACCA・CPA尚可） • 経理全般の実務経験3年以上 • 優れたコミュニケーション能力・細部への注意力 • マルチタスク・期限遵守能力 • 問題解決・分析力 • 日本語流暢（業務上必要なため） • 英語ビジネスレベル（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 116511

    求人ID：SDG-116511

  • Loan & Remittance Operations Executive

    • SGD 3,000 - 3,500
    • シンガポール　シティ
    • 金融業界（資産運用/銀行/保険/不動産　他）

    Our Client: Our client is one of the top Japanese Banks. They are actively looking for a Loan & Remittance Operations Executive to join their team in Singapore. The Responsibilities: • Back office general operations, settlement, input vouchers for loans, securities, money market transactions • Operation of accounting system, settlement system (SWIFT) and custody system etc. • Check the daily bank statement and maintain adequate account balance • Monitor fund transfers (inward and outward remittance), customer’s accounts • Any other duties to be assigned ・ バックオフィス業務全般（ローン、証券、マネーマーケット取引の入力・決済） ・ 会計システム、決済システム（SWIFT）、カストディシステムの運用 ・ 銀行明細書確認および口座残高の管理 ・ 資金移動（送金・受取） ・ 顧客口座の監視 ・ その他付随業務 The Requirements: • Bachelor’s degree with at least 3 years of working experience, preferably in accounting • Banking experience is a plus • Proficiency in Microsoft Excel • Strong communication and interpersonal skills ・ 学士号取得、会計業務経験3年以上（銀行業務経験者優遇） ・ Microsoft Excelスキル ・ 強いコミュニケーション能力・対人スキル ・ 英語流暢（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 110682

    求人ID：SDG-118019

  • Executive Assistant (Japanese stakeholders)

    • SGD 4,000 - 4,500
    • シンガポール　シティ
    • サービス業界（メディア/広告/コンサルタント/教育/外食/飲食/美容/娯楽/士業　他）

    Our Client: Our client is one of the top Japanese companies that specializes in talent development and organizational consulting. They are currently looking for an experienced Executive Assistant to support their Managing Director in their Singapore office. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders. The Responsibilities: • Working closely with the MD and supporting high-level operational needs, including but not limited to: • Managing the MD's schedule and tasks (including meeting coordination and reminders) • Preparing and organizing meeting materials and reports • Translating internal and external documents (Japanese ⇄ English, basic level) • Arranging business trips, dinners, and appointments • Contributing to the MD’s productivity through proactive and detailed administrative support The Requirements: • Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers • Prior experience as a secretary or assistant for at least 2 years • Strong initiative with the ability to anticipate needs before instructions are given • Excellent time and task management • Responsive and detail-oriented • Comfortable using Google Workspace (Docs, Sheets, Calendar, etc.) or Excel RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 118192

    求人ID：SDG-118192

  • Interpreter cum Translator (Japanese & English languages)

    • SGD 4,000 - 5,000
    • シンガポール　シティ
    • 小売業界（高級商材/ファッション/アパレル/生活用品/家電　他）

    Our Client: Our client is one of the top Translation agencies in Singapore, with its main office in Japan. They are currently looking for an experienced Interpreter cum Translator (Japanese & English languages) to join their growing team in Singapore. Proficiency in both the languages is required for effective communication with native Japanese speaking stakeholders and clients. The Responsibilities: • Provide face-to-face and online interpretation (in any business setting) between Japanese and English • Translate documents from Japanese to English and English to Japanese • Communicate with clients via email and phone calls • Perform simultaneous interpretation at the client’s site • Perform any other related tasks assigned by the company • 日本語と英語の間で、対面およびオンラインの通訳業務を実施 • 日本語から英語、英語から日本語への文書翻訳 • クライアントとのメールおよび電話でのコミュニケーション • クライアントの現場で同時通訳を行う • その他付随業務 The Requirements: • At least 2 years of relevant work experience as an Interpreter cum Translator • Simultaneous interpretation experience is highly preferred • Proficient in both English and Japanese for effective communication with native Japanese speaking stakeholders and clients • 通訳兼翻訳の経験 • 同時通訳の経験があると尚可 • 関連する業務経験が2年以上 • 日本語ビジネスレベル（業務上必要なため） • 英語ビジネスレベル（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 116874

    求人ID：SDG-116874

  • Executive Secretary

    • SGD 4,000 - 7,000
    • シンガポール　シティ
    • 金融業界（資産運用/銀行/保険/不動産　他）

    Our Client: Our client is a renowned Japanese company specialising in Market Research and Management Consulting services. They are currently looking for an experienced Executive Secretary to join their growing team in Singapore. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers The Responsibilities: • Efficiently manage and coordinate the Chairman’s schedule, including booking flights, accommodations, and transportation for frequent international business trips (approximately 50% of the time) • Arrange and confirm business meetings, corporate events, and dining reservations. Research and select venues based on budget and occasion, including conducting site visits if necessary • Process and track expense claims related to business travel, entertainment, and miscellaneous costs, following company policies and procedures • Handle general administrative duties, such as document preparation, telephone correspondence, visitor reception, and purchasing corporate gifts • Provide language support for company guests when required and ensure seamless communication with internal and external stakeholders, including headquarters in Japan • Support additional administrative or operational tasks as assigned by senior management ・会長のスケジュール管理・出張手配 ・ミーティング・イベント・予約手配 ・経費精算 ・一般事務 ・その他付随業務サポート The Requirements: • Strong adaptability and ability to manage shifting priorities in a fast-paced environment. • Excellent organizational and problem-solving skills with high attention to detail. • Ability to maintain professionalism and confidentiality while interacting with executives and stakeholders. • A proactive mindset with the ability to anticipate the Chairman’s needs and take initiative. • Strong interpersonal skills and the ability to work both independently and collaboratively. • Proficiency in Japanese is highly preferred to liaise with senior management and stakeholders from Japan • Familiarity with Japanese corporate culture and business manners. • Prior experience as an executive assistant, secretary, or administrative role is advantageous but not mandatory. • The ideal candidate should be comfortable managing last-minute tasks and urgent requests. ・柔軟性と優先順位管理能力 ・組織力・問題解決力 ・プロフェッショナリズム・機密保持 ・優れたコミュニケーション能力 ・日系企業文化の理解 ・エグゼクティブアシスタント経験歓迎 ・日本語流暢（業務上必要なため） ・英語ビジネスレベル（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 117667

    求人ID：SDG-117667
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シンガポール の求人をもっと見る
求人探しにお困りですか？現地をよく知る専門コンサルタントが日本語であなたをサポート。リクルートグループならではの海外就職トップクラスの豊富な求人からご紹介。初めての海外就職のわからないこと、何でもご相談を承ります！コンサルタントに相談する 無料
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