Job Description
Principal Support Consultant (50K-60K) (SDG-40711)
<Job Responsibilities>
Provide leadership, direction, support, guidance and development to direct reports, ensuring alignment with the business goals and objectives (*only for those Principal Support Consultants who have staff reporting directly to them)
Under limited supervision, resolve the more complex client cases and problems; actively manage client case queue.
Provide direct phone support to clients when required, log and classify all issues and requests in the call tracking database
Continually work to deepen product and industry knowledge
Identify and escalate problems affecting a number of clients or influencing the timely resolution of one client's enquiry
Successfully manage key active clients upgrading I&IM software on their own
Take assignment and resolve support cases that have aged and gone unresolved, i.e. that may have approached or exceeded the service level agreement for that given case severity level
Provide guidance and leadership to determine when a support case should be escalated to a resource outside the group e.g. to development
Assist in building agendas for team meetings and running those meetings as needed
Actively participate in weekly case review meetings by reviewing open cases on a regular basis and preparing to provide valued input during those meetings
Other tasks as assigned.
<Necessary Skill / Experience >
Thai nationality , Male/Female, age 27-35 years old
Bachelor's degree
At least 5 years working experience in the financial services industry, ideally with experience within investment management area
At least 5 years of working experience managing I&IM client issues
Must have general knowledge of hardware and software technologies related to computer's products
Must be able to communicate in English to foreigner customers
Extensive product knowledge across the I&IM offerings
Experience or capability to manage, lead and develop processional staff
Ability to manage high pressure client situation and build trust with the client
Ability to prioritize multiple simultaneous issues
Self-motivated
Ability to synthesize and communicate complex technical issues to non-technical audience
<Preferable Skill / Experience>
None
Languages skills
English: Conversational Level
Japanese: None
Workplace Area: BTS Phromphong/ Asoke, Bangkok
Working Hour: 9:00-18:00(Mon-Friday (Have to work in public holiday as well) Working hours 7am-4pm & 2pm-11pm if the public holiday is on weekday the candidate will receive annual leave(s) in lieu of Public Holidays worked)
About the Benefits
Salary: 50,000–60,000THB
About the company
Products: Investment and financial software-enabled services and software for the global financial services industry.
Business Type: General / IT Services
<Job Responsibilities>
Provide leadership, direction, support, guidance and development to direct reports, ensuring alignment with the business goals and objectives (*only for those Principal Support Consultants who have staff reporting directly to them)
Under limited supervision, resolve the more complex client cases and problems; actively manage client case queue.
Provide direct phone support to clients when required, log and classify all issues and requests in the call tracking database
Continually work to deepen product and industry knowledge
Identify and escalate problems affecting a number of clients or influencing the timely resolution of one client's enquiry
Successfully manage key active clients upgrading I&IM software on their own
Take assignment and resolve support cases that have aged and gone unresolved, i.e. that may have approached or exceeded the service level agreement for that given case severity level
Provide guidance and leadership to determine when a support case should be escalated to a resource outside the group e.g. to development
Assist in building agendas for team meetings and running those meetings as needed
Actively participate in weekly case review meetings by reviewing open cases on a regular basis and preparing to provide valued input during those meetings
Other tasks as assigned.
<Necessary Skill / Experience >
Thai nationality , Male/Female, age 27-35 years old
Bachelor's degree
At least 5 years working experience in the financial services industry, ideally with experience within investment management area
At least 5 years of working experience managing I&IM client issues
Must have general knowledge of hardware and software technologies related to computer's products
Must be able to communicate in English to foreigner customers
Extensive product knowledge across the I&IM offerings
Experience or capability to manage, lead and develop processional staff
Ability to manage high pressure client situation and build trust with the client
Ability to prioritize multiple simultaneous issues
Self-motivated
Ability to synthesize and communicate complex technical issues to non-technical audience
<Preferable Skill / Experience>
None
Languages skills
English: Conversational Level
Japanese: None
Workplace Area: BTS Phromphong/ Asoke, Bangkok
Working Hour: 9:00-18:00(Mon-Friday (Have to work in public holiday as well) Working hours 7am-4pm & 2pm-11pm if the public holiday is on weekday the candidate will receive annual leave(s) in lieu of Public Holidays worked)
About the Benefits
Salary: 50,000–60,000THB
About the company
Products: Investment and financial software-enabled services and software for the global financial services industry.
Business Type: General / IT Services