Job Description
<Job Responsibilities> 1. Booking Process Management and Coordination: - After receiving orders, quickly select the most suitable shipping or airline companies based on cargo information (such as destination and volume) to complete bookings and kick-start efficient cargo transportation. - Proactively follow up on loading plans of shipping/airlines and timely update internal teams to ensure smooth cargo loading. - Closely monitor ship/flight schedules. - Immediately coordinate with internal teams to adjust work arrangements in case of delays, minimizing customer impact. 2. Relationship Maintenance and Business Expansion: - Regularly communicate with shipping/airlines to strengthen relationships through high-quality services. - Actively explore new services and policies of shipping/airlines, and expand cooperation, like obtaining favorable freight rates and cabin guarantees. - Collect customer feedback regularly. - Coordinate with shipping/airlines to improve services based on customer needs, enhancing satisfaction. 3. Assist other departments and temporary work arranged by superiors.
Job Requirement
<Necessary Skill / Experience > - Bachelor's degree or above in logistics, transportation, business English, or related fields preferred. - At least 4 years as customer service in freight forwarding, shipping agency, air - freight agency or related logistics fields. - English conversational high level (Communication with report line, clients' e-mail and documents.) - Proficient in Microsoft Office Word, Excel etc. <Preferable Skill / Experience> - Good communication and coordination ability, ability, timely feedback and deal with problems at work; - Have a certain theoretical basis, familiar with the foreign trade process, and the entire customs/shipping workflow; - work carefully, seriously, actively, positively, responsibly, and able to withstand greater work pressure, like their work; - Chinese language skills are preferable