Job Detail
Job Description
Application Consultant (1 year contract) (19K-32K)
(JO-180503-161303)
Work outline: Responsible for providing technical supports to clients and also performing other functions as assigned, such as project etc.
Duties & Responsibilities:
Provide technical and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts
Respond to users’ concerns via telephone, email, facsimile, or video conference
Accurately log all Helpdesk related information such as Issue Details, Issue Handling History, and User Contact Information
Maintain reasonable discipline and decorum in the Help Desk area
Perform other functions or projects, which may be assigned by the support Specialist, Manager, or Coordinator
Other tasks as assigned
Qualifications:
[Must]
Thai nationality, Male/Female, age 22-35 years
Bachelor's or Master's degree in English, Computer Engineering, Electrical Engineering, Computer Science, Information Technology, Telecommunication Engineering, Business Computer or related fields.
Fresh graduate is also welcome Or 1-3 years of experience in IT Support/Service Desk, Call Center or other related filed
Willing to work in shift and contract
Willing to challenge in IT field
Good command in English
Good interpersonal skill and able to coordinate with other teams and clients
Preferable:
Knowledge of Microsoft Operating Systems, IT Applications, Information Security, Network & INFRA (Server related etc.) will be advantage
Strong abilities to analyze and prioritize issues for problem resolution (troubleshooting)
Experience in telephone support of external customers in resolving the specific problems
Good understanding and appreciation of information technology
Network & INFRA (Server related etc.) and Programming knowledge
Languages skills
English: Advanced Conversational Level
Japanese: Preferable
Workplace Area: BTS Samrong
Working Hour: Shift (Morning shift: 7.30-16.30, Afternoon shift: 11.00-20.00, Night shift: 20.30-8.00*(after05.00 is OT))
About the Benefits
Salary: 19,000 – 32,000 THB
☒ Social Security Insurance
☒ Accidental and Health insurance
☒ Health insurance [Including spouse and child]
☒ Dental Treatment fee
☒ Yearly Health Check Up
☒Business trip Allowance
☒ Customer site at upcountry
☒ Shift allowance
☒Bonus depends on Company’s Profit
About the company
Business Type: Network support/ System integration
Products: Network support in general in Thailand and other countries/ System Integration in General
