รายละเอียดงาน
<Job responsibilities>
- Control and develop the Air Export customer service team to ensure efficient operations that align with customer requirements and company policies.
- Provide guidance and on-the-job training to enhance staff skills and abilities.
- Monitor and follow up with the team to ensure they understand their tasks and can complete them accurately.
- Support and advise the team in solving work-related issues and process challenges.
- Minimize unnecessary expenses or costs caused by human errors.
- Support the Customer Service Manager in analyzing problems and improving the team’s performance to reduce incidents and CCNs (Customer Complaint Notifications).
- Allocate tasks within the team based on the business type, service scope and clearly explain work procedures to avoid mistakes.
- Conduct root cause analysis and develop action plans to resolve issues effectively.
- Prepare reports on incidents, accidents, and corrective measures (Incident/Accident/8D Reports).
- Review and verify shipment Data, including daily shipment Prompt reports and Profit & Loss reports.
- Motivate and guide the customer service team to increase revenue and profitability through effective strategies
- Other task assigned by the manager
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