Job Detail
Support Engineer (19K-32K) (SDG-21927)
<Job Responsibilities>
Receive and Response to customer call/e-mail.
Logging and Tracking the details of customer requests and problems as cases.
Control, escalate and follow up customer cases in order to comply with customer's Service Level Agreement.
Participate and assist in driving the knowledge management process.
Responsible in own case, follow up status, progress to user, and keep tracking until the incident was closed.
Support user requests that were defined in team scope of work, following service level agreement.
Provide report to customer, supervisor and project manager upon requests.
Have good knowledge in Network (LAN/WAN) troubleshooting/Operation System (Window Client/Server,Linux,Vmware) configuration and troubleshooting/Security solution and appliance configuration and troubleshooting/Internet services configuration and troubleshooting.
Other assigned by supervisor and project manage.
About the Benefits
Salary: 19,000–32,000THB
About the company
Products: Network support in general in Thailand and other countries/ System Integration in General
Business Type: General / IT Services; Communication Services;
<Necessary Skill / Experience >
Thai nationality, Male/Female, 24-35 years
Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Mechanical Engineering, Industrial Engineering, Business Computer or related fields
Experience 1-3 years in IT support and implementation or related field
Able to drive a car and have driving license
Good command of spoken and written English
Proactive thinking with a "can do" attitude
Strong problem solving. Service mind, and able to under pressure
Good interpersonal skill and be able to coordinate with other teams and clients
Strong abilities to analyze and prioritize issues for problem resolution
<Preferable Skill / Experience>
Cisco and MS certified: CCNA, CCNP, MCP MCSE,MCSA would be an advantage
Languages skills
English: Conversational level
Japanese: None
Workplace Area: BTS Ploenchit, Bangkok
Working Hour: 8:30-17:30(Monday-Saturday)
