【Closed】IT Helpdesk and Software Support

Job Detail

IT Helpdesk and Software Support (35K-42K) (SDG-23154)
<Job Responsibilities>
 Respond to calls/emails from employees seeking help with most appropriate action
 Record events and problems and their resolution in logs
 Follow-up and update incident status and information
 Identify and escalate situations requiring urgent attention
 Manage IT application and deployment for new employees/resigned employees to follow company policy such as Files server, Active directory, Anti-virus, Terminal server, IP Phone system, Calabrio Office 365, AirWatch, BlueCoat, LINE Works and etc.
 Generate excel macro report as per management requirement

<Necessary Skill / Experience >
 Thai nationality, Male, age 25-27 years old
 Bachelor’s degree or Master’s degree in Engineering; IT or Computer Science
 Have experience of IT helpdesk support 3-5 years
 Good understanding of computer systems, mobile devices and other IT equipment’s
 Strong verbal communication and problem solving skills
 Diligent and patient
 Familiar with JP culture
 Willing to work hard and do OT with the team

Workplace Area: MRT Phetburi/BTS Thonglor, Bangkok
Working Hour: 8:15-17:15(Twice Saturdays a quarter)


About the Benefits
Salary: 35,000–42,000THB


About the company
Products: Electronics Equipment, Medical Devices
Business Type: General Trading Company; General Appliances / Electrical Equipment




<Necessary Skill / Experience >
 Thai nationality, Male, age 25-27 years old
 Bachelor’s degree or Master’s degree in Engineering; IT or Computer Science
 Have experience of IT helpdesk support 3-5 years
 Good understanding of computer systems, mobile devices and other IT equipment’s
 Strong verbal communication and problem solving skills
 Diligent and patient
 Familiar with JP culture
 Willing to work hard and do OT with the team

<Preferable Skill / Experience>
 Have experience with macro and business function of excel would be appreciate
 Experience in Japanese company

Languages skills
English: Conversational Level
Japanese: None