Job Detail
About this Job
Job Highlight
An opportunity to work with long history company
An opportunity to challenge your talents in higher position
Working location is very convenient (MRT Line)
Work Outline: Monitor call center agents' performance, productivity and discipline
Develop team by prepare improvement plan and doing coaching.
Duties & Responsibility:
Monitor call center agents' performance, productivity and discipline
Make sure each of team member achieve the target KPI
Develop team by prepare improvement plan and doing coaching.
Ensure agents up to date with new information by conduct training, briefing.
Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandon rate, etc.
Handle complain and escalation case
Motivate and encourage agents through positive communication and feedback
Be available on the floor to assist the agent
Work as the agent when needed
Qualifications:
[Must]
Thai nationality, Male or Female, Age 32-40 years old
Bachelor’s Degree in any fields
5 years in Outsourcing Call Center
Management skills, customer service and problem solving skills
Languages skills
English: Advanced Conversation Level
Japanese: None
Workplace Area: MRT Rama 9
Working Hour: 9.00-18.00 (Mon – Fri)
About the Benefit
Salary: 35,000-40,000 THB Negotiable
☒ Social Security Insurance
☒ Accidental and Health insurance OPD/IPD
☒ Bonus depends on Company’s Profit
About the company
Business Type: Trading, Import
Products: Import and Sales High-performance synthetic rubber, synthetic resin, specialty industrial adhesive, dye, EMI countermeasure products
