Job Description
<Job Responsibilities> - Build up strong partnership with airlines. - Lead the team to handle daily operation matters. - Plan, monitor and manage the daily operations to ensure efficient & effective of service delivery to customers - Oversee the import/export documentation, cargo planning, and other operational related tasks; - Liaise and build strong relationships with airlines, co-loaders & vendors. - Design, establish and maintain all processes, procedures, and schedules (SOPs) according to the requirements. - Ensure all members and tasks meet company policy and standard operating procedures. - Communicate with customer service and sales team to achieve a smooth operation process to ensure best class of services are provided to customers and the compliance with regulatory requirements and risk governance framework. - Prepare and consolidate regular reports for management review. - Liaises with government and external bodies when required. - Evaluate and drive continuous improvement procedure through best practice to increase competency level of air freight related process to achieve performance, quality, compliance and service level growth. - Follow up and manage any other ad hoc projects or tasks as assigned superior.
Job Requirement
<Necessary Skill / Experience > - Bachelor’s degree in supply chain, Warehouse or Logistic Management, or any other relevant disciplines - 10 years of relevant experience in air export/import operations. - 3 years in managerial or supervisory level with subordinates. - English conversational high level (Communication with Chinese management, documents and e-mail) - Pleasant personality, service-oriented mindset, and self-motivated. - Proficient in MS Office (Excel, Word, and PowerPoint). - Be able to handle multiple tasks and pressure from work. - Good communication skills & customer service skills. < Preferred skill> - Preferably with working experience and knowledge in Global logistics. - Pleasant personality, service-oriented, self-motivated. - 3rd language of SEA - In-depth airfreight product and market knowledge