Job Description
* Report to: General Manager. * Assigned to Claim Division. * Job Requirements: - To handle personal claims in HCMC branch. - To join the required training to be delivered by outsourced providers or by Company Regional Holding Company. - To deliver necessary training sessions and seminar to the clients. - To comply with the guidelines of the Claims Manual and compliance requirements. - To set appropriate reserves within the authorized limit and report to authorized persons as required; - To follow up outstanding claims information and negotiate with claimants for settling of the claims; - To keep a good communication with customers (internal and external) to achieve greater customer satisfaction claims services; - To observe accuracy, completeness and timeliness when carrying out daily responsibilities; - To prepare reports, statistics for relevant internal meetings. - Contribute to the sales function of the Company: o Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay; o Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency; o Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays. - To execute other office tasks as required by the Company.
Job Requirement
* Essential Requirements : - Graduates with major in English language. - Fresh staff is acceptable. - Good command of English - Effective inter-personal exchange skills is required to create and expand partnership with internal and external customers as well as to influence the way the business partners think, feel or behave. - Analytical and synthetically ability. * Referable Requirements: - Japanese language is a preference. - Law background is also a preference.