Job Description
<Job Responsibilities> - Contact with Japanese customers for consulting company service via email, phone - Making documents for import/export operations for customers - Closely coordinate with agents to monitor the handling status of customers’ goods, such as customs clearance, packing schedule, and delivery arrangement. - Making contracts and Debit notes for customers - On-site cargo survey and make a quotation - Supervise packing at Japanese customers' residences. - Assist in customer care for existing clients and support finding new potential customers. - Other jobs as required by the line manager/BOD
Job Requirement
<Necessary Skill / Experience> ・ Education: College / Bachelor's Degree ・ Age: 25 to under 32 years old ・ Gender: Female ・ Language: Japanese - Business level (N2 or above - Good written and verbal communication skills in Japanese) ・ Experience: At least 3 years of working experience as Customer Service Staff/ Logistics Staff working with Japanese Customer - Having a basic understanding of Logistics import-export ・Other: - Extroverted, can-do spirit, insanely customer-centric, good interpersonal skills - Ability to work independently and strong in buil, communicating well with related departments, coworkers, clients, and agents. - Strong organizational skills and ability to manage deadlines. - Ability to deliver value to customers, willing to stand from the customers' point of view (mind of the customer service) - Work Attitude: Detail-oriented, responsible, and proactive in handling assigned tasks, willing to support flexible tasks.