Job Description
<Number of employees : Total : ~50 (HN:30 + HCM: 20) Japanese : ~8> <Report Line: Japanese Manager> <Team Member: ~ 5 people> < Subordinate: 0> <Products: Logistics activities such as customs clearance, overseas transport, and packaging > <Clients: Japanese and local companies in any industry > <Saturday Working: Yes > <Job Overview> This position is responsible for providing high-quality customer service and operational support to Japanese clients using moving services. The role requires close communication with customers, preparation of import/export documentation, coordination with agents, and supervision of packing or delivery activities. Assist in building customer relationships and contribute to developing new business opportunities. <Job Responsibilities> - Contact with Japanese customers for consulting company service via email, phone - Making documents for import/export operations for customers - Closely coordinate with agents to monitor the handling status of customers’ goods, such as customs clearance, packing schedule, and delivery arrangement. - Making contracts and Debit notes for customers - On-site cargo survey and make a quotation - Supervise packing at Japanese customers' residences. - Assist in customer care for existing clients and support finding new potential customers. - Other jobs as required by the line manager/BOD
Job Requirement
<Necessary Skill / Experience> ・ Education: College / Bachelor's Degree ・ Age: 25 to under 32 years old ・ Gender: Female ・ Language: Japanese - Business level (N2 or above - Good written and verbal communication skills in Japanese) ・ Experience: At least 3 years of working experience with Customer Service Staff. - Having a basic understanding of Logistics import-export ・Other: - Extroverted, can-do spirit, insanely customer-centric, good interpersonal skills - Ability to work independently and strong in buil, communicating well with related departments, coworkers, clients, and agents. - Strong organizational skills and ability to manage deadlines. - Ability to deliver value to customers, willing to stand from the customers' point of view (mind of the customer service) - Work Attitude: Detail-oriented, responsible, and proactive in handling assigned tasks, willing to support flexible tasks.