Job Description
<Job Description> 1. Customer Technical Service • Provide timely and effective technical assistance and troubleshooting support to customers. • Promote products by delivering relevant technical data, presentations, and training. • Establish and maintain strong, trust-based relationships with customers and other key stakeholders to facilitate information gathering and business growth. 2. Development Management • Collect and analyze market trends, customer requirements, and feedback to identify development opportunities. • Translate collected insights into clear product development targets, including specifications, timelines, and performance expectations. • Collaborate closely with Sales, R&D, and other internal functions to drive new product development and enhancements aligned with market needs. 3. Internal Technical Support • Serve as a technical assistance to the Sales team, providing product knowledge, material performance data, and application insights. 4. Sales Activity Support • Participate in joint customer visits, discussions, and presentations to support Sales from a technical perspective. • Help strengthen long-term customer relationships through consistent technical engagement and follow-up. • Prepare technical documentation, reports, and proposals to support business discussions and customer evaluations. 5. Other tasks as assigned
Job Requirement
<Necessary Skill / Experience> - Bachelor’s degree (or higher) in Chemical Engineering, Polymer/Plastic Engineering, Material Science, Chemistry - At least 3 years of experience in Technical Service or R&D (Polymer, Polyolefins, Adhesive Resin, Resin, Plastics or other Chemical products) - Valid driving license, with own car, and be willing to travel to upcountry customer sites. - Conversational High to Business level in English (spoken and written), internal-external communication, presentation, documents, reports, email etc.) Skills: - Polymer Processing: Extrusion, blown film, multilayer structures film - Polymer Chemistry: polymer science, polyolefins - Technical Documentation: Reports, test summaries, customer visit report - Analytical Testing: Basic polymer characterization, mechanical testing, quality control - Data Analysis & Presentation: Basic data handling and reporting Attributes: - Analytical & Logical Thinking: Strong problem-solving skills with a structured approach - Customer-Focused: Clear communicator, able to explain technical info effectively - Polymer Expertise: Solid knowledge of polymer chemistry and application-specific needs - Proactive Support: Provides timely follow-up and issue resolution for customers - Team-Oriented: Cooperative and supportive in cross-functional environments - Project management: Manage resource input to get output along the desired timeline <Preferable Skill / Experience> - Early join candidate - Experience working in Japanese company