Job Description
Customer Satisfaction Section Manager (60K-80K) (SDG-51465) <Job Responsibilities> Team Management (Manager role) Manages staff and Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching staff Plans, monitors, appraises, and reviews job contributions of staff ・ Communicates job expectations to staff Enforces company policies and procedures Accomplishes information systems and organization mission by completing related results as needed Stand by for supporting staff as needed Customer Satisfaction job (Staff role) Increase customer satisfaction by providing problems-solving resources by 24 hours to be Service (2shifts for day support and night support) Get approval from the manager if immediate client visit is required by customers Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews Prepare and complete actions plans Implement production, productivity, quality, and customer-service standards Identifies customer service trends and determines system improvements Analyse variance and initiates corrective actions Determines customer service requirements by maintaining contact with customers and visiting operational environments Conducts customer satisfaction surveys and forms focus groups Improves customer service quality results
Job Requirement
Maximizes customer operational performance by providing help desk resources and technical advice Resolves problems and disseminates advisories and warnings Detects and diagnoses network problems Update job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations <Necessary Skill / Experience > Thai nationality ,Male/Female, age 45-48 years old Bachelor Degree or Higher in Engineering field At least 10 years’ professional experience working in customer service in Robotics or Factory Automation business Significant experience working with Customer Satisfaction (CS) and Customer Experience (CE) tools and comfort level with technology English skills for working with Japanese Management level, documentation, and email Communicate well both orally and in writing and demonstrate business acumen in your daily work Professional personal appearance Have own car with a driver’s license <Preferable Skill / Experience> None Languages skills English: Conversational Level Japanese: None Workplace Area: MRT Sutisarn, Bangkok Working Hour: 8:40-17:40 (Mon - Fri) About the Benefits Salary: 60,000–80,000THB About the company Products: Mechatronics,System & Engineering, Robotics Business Type: General Trading Company;Machinery / Equipment / Plants