Job Description
<Job Responsibilities> A.Technical Customer Support - Handle customer inquiries through site visits, phone, email, and video conferences. - Troubleshoot product applications, molding processes, machines, equipment, and production issues. - Conduct customer visits, trials, and technical evaluations to identify root causes and recommend solutions. - Analyze technical data and prepare reports covering findings, corrective actions, and results. - Follow up on solutions and coordinate with internal teams to resolve technical and quality issues. B. Molding & Process Optimization - Optimize molding conditions and recommend improvements to machine settings, equipment, and process parameters. - Reduce defects, scrap, cycle time, and production costs while improving product quality and efficiency. - Conduct trials, evaluate alternative processes, and support new product testing. - Maintain technical records, troubleshooting databases, and best practices. C. New Business & Product Development - Identify business opportunities based on customer needs, market trends, and new applications. - Collaborate with R2B, Technical, QC, Production, and Sales teams to develop new products and applications. - Coordinate samples, trials, testing, technical approvals, and commercialization. - Support Sales with technical presentations, product proposals, and business negotiations. - Monitor competitors, market trends, customer requirements, and emerging technologies. D. Customer & Internal Coordination - Serve as the main technical contact between the company and customers. - Coordinate with Sales and relevant departments to resolve customer issues and support business development. - Monitor and report technical issues, trials, improvement projects, and new business opportunities. - Build strong customer relationships through responsive and professional technical support.
Job Requirement
<Necessary Skill / Experience> - Bachelor's degree or higher in Mechanical Engineering, Polymer Engineering, Plastics Engineering, Chemical Engineering, Industrial Engineering, or other related fields. - At least 2 years Experience in Technical Service, Technical Sales, Application Engineering, Process Engineering, Molding, Product Development from Polymer, Plastics, polyethylene foam, molding processes or Chemicals related products - Willingness and ability to travel for customer site visits and technical support. (In Thailand and oversea ex. Vietnam) - Conversation High level in English (Oversea customers, Foreigner managment) - Able to train in Rayong during probation (a week or month depends on situation) <Indetails> - Good command of Microsoft Office, particularly Excel and PowerPoint. - Good skills in technical report writing and presentation. - Strong analytical and problem-solving skills. - Able to work effectively with cross-functional and international teams.