Job Description
About this Job
Job Highlight
An opportunity to grow with the best selling independent Japanese SI vendor company
Fresh graduate is also welcome
An opportunity to utilize your experience and knowledge in Network integration
Work Outline: Responsible for supporting clients
Duties & Responsibility:
Receive and Response to customer call/e-mail
Logging and Tracking the details of customer requests and problems as cases.
Control, escalate and follow up customer cases in order to comply with customer's Service Level Agreement
Participate and assist in driving the knowledge management process.
Responsible in own case, follow up status, progress to user, and keep tracking until the incident was closed.
Support user requests that were defined in team scope of work, follwing service level agreement.
Provide report to customer, supervisor and project manager upon requests.
Other tasks as assisgned
Qualifications:
[Must]
Thai Nationality, Male or Female, Age25-30
Bachelor's degree in Computer Engineering or any related field
At least 3 years ecperiences in IT support and implementation or related field.
Network (LAN/WAN0 troubleshooting and design)
Operation system (Window client/server, Linux, Vmware) configuration and troubleshooting
Security solution and appliance configuration and troubleshooting
Internet services configuration and trobuleshooting
[Prefer]
Cisco and MS certified: CCNA, CCNP, MCP MCSE,MCSAwould be an advantage.
Languages skills
English: Advanced Conversational level
Workplace Area: Ploenjit/Bangkok
Working Hour:Shift (Morning shift: 7.30-16.30, Afternoon shift: 11.00-20.00, Night shift: 20.30-8.00*(after05.00 is OT)
About the Benefit
Salary: 22,000THB – 38,000THB
☒ Social Security Insurance
☒ Accidental and Health insurance
☒ Health insurance [Including spouse and child]
☒ Provident fund
☒ Dental Treatment fee
☒ Yearly Health Check Up
☒ Marriage Welfare, Funeral Welfare, New born Welfare
☒ Transportation [THB1,000]
☒Business trip Allowance [THB100/day]
☒ Cafeteria welfare [THB 5,000 baht/year]
☒ Customer site at upcountry [THB100 /day]
☒ Shift allowance*after probation : 50 baht/day for day shift, 150 baht/day for night shift
About the company
Business Type: Network support/ System integration
Products: Network support in general in Thailand and other countries/ System Integration in General