Job Description
Support Engineer (19K-32K) (SDG-21927) <Job Responsibilities> Receive and Response to customer call/e-mail. Logging and Tracking the details of customer requests and problems as cases. Control, escalate and follow up customer cases in order to comply with customer's Service Level Agreement. Participate and assist in driving the knowledge management process. Responsible in own case, follow up status, progress to user, and keep tracking until the incident was closed. Support user requests that were defined in team scope of work, following service level agreement. Provide report to customer, supervisor and project manager upon requests. Have good knowledge in Network (LAN/WAN) troubleshooting/Operation System (Window Client/Server,Linux,Vmware) configuration and troubleshooting/Security solution and appliance configuration and troubleshooting/Internet services configuration and troubleshooting. Other assigned by supervisor and project manage. About the Benefits Salary: 19,000–32,000THB About the company Products: Network support in general in Thailand and other countries/ System Integration in General Business Type: General / IT Services; Communication Services;
Job Requirement
<Necessary Skill / Experience > Thai nationality, Male/Female, 24-35 years Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Mechanical Engineering, Industrial Engineering, Business Computer or related fields Experience 1-3 years in IT support and implementation or related field Able to drive a car and have driving license Good command of spoken and written English Proactive thinking with a "can do" attitude Strong problem solving. Service mind, and able to under pressure Good interpersonal skill and be able to coordinate with other teams and clients Strong abilities to analyze and prioritize issues for problem resolution <Preferable Skill / Experience> Cisco and MS certified: CCNA, CCNP, MCP MCSE,MCSA would be an advantage Languages skills English: Conversational level Japanese: None Workplace Area: BTS Ploenchit, Bangkok Working Hour: 8:30-17:30(Monday-Saturday)