Job Description
<Job Responsibilities> • Application Engineer - Learn how to use cooling tower performance rating software (STAR) and provide daily support for customer rating requests - Learn/become an expert on all the products manufactured - Aid manufacturing and the CT service group in developing solutions to design and production problems - Maintain CF & XF factory assembled tower databases/bills of material generators - Provide appropriate technical and commercial support to the Sales team as directed by the report line - Provide quotes and assist with order entry on an overflow basis to support the customer service group - Represent the company within a professional Organization, such as CTI, any Exhibition - Organizing for trade show all activities from start to end. - Travel to trade shows, job sites and customer sites as required to assist the sales group and provide technical support as needed - Develop a course of action to resolve • Sales Back Office Support - Schedules and maintains all sales-related documentation, enquiry tracker, manages calendars, scheduling site visits, etc. - Supporting the Sales team in attaining sales targets - Preparing monthly, weekly, or daily sales analysis as instructed by the Sales Head. - To produce reports on progress within the department and outline any developed strategies to improve. - Prepares and then follows up on any Sales quotations made for clients, negotiating terms with the client at a cost best suited for them. - Efficiently respond to any online or telephone queries received from customers. - Respond to complaints from customers and give after-sales support when requested. - Must liaise between other departments and the client to provide the service most suitable to the client’s needs, cost, and time restraints. - Work closely with the Sales team to assess the progress of the department and develop - Sales strategy accordingly. - Process all orders with accuracy and timeliness. - Take lead in arranging and coordinating the Exhibitions in Asia Territory. - Assist in the preparation and organization of promotional material or events. - Branding/Marketing and representing the company in exhibitions - Learn and become an expert on Syteline and CRM and support the Sales team in CRM entries - Liaising with the customer, whenever needed - All such duties as may be required of him/her to meet the ongoing needs of the organization, assigned in consultation with the Sales Head
Job Requirement
<Necessary Skill / Experience > - Bachelor's degree in Engineering. - At least 5 years of Engineer or Sales Support in the Cooling Tower industry - Have experience in back-office support to the sales team (technical and sales-related documentation) - Conversation High level in English to communicate with overseas clients and make the document. - Travel to job site locations and vendors as required, with proper documentation needed for independent travel. (Credit card, valid driver’s license, passport) - Experience with ERP systems <Detail> - Ability to understand customer needs, define problems, collect data, establish facts, draw valid conclusions, and present solutions. - Clear and concise verbal and written communication skills <Preferable Skill / Experience> - Experience in an MNC company. - Experience with Syteline is a plus