Job Description
<Job Responsibilities> - Providing engineering services to Customers - Keep in close contact with customers through frequent visits to the site to receive and clarify their queries, and to explain their queries and proposals. - Provide first aid in case of emergency at the site. - Be a contact point of the customer for all technical matters, including customer service-related queries (e.g., repair, parts), technical advisory service at the site, new project, and revamping existing equipment. - Provide customers’ requests or any implicit needs to get their replies. - Report the voice of the customer, the customer’s request, and any business-related circumstances in a timely manner. - Support engineer’s job execution by providing necessary technical information and advice proper and timely manner. - Establish and maintain a good communication network with business partners (agents and service providers). - Translate technical documents into English for easy understanding of engineers in urgent cases. - Promote service menus to increase sales volume of aftermarket business.
Job Requirement
<Necessary Skill / Experience > - Bachelor’s degree in Mechanical Engineering or a related field - At least 3-5 years of working experience as a Sales Engineer, Service Engineer, or Maintenance Engineer in the Machinery industry - Hands-on experience in troubleshooting and repairing mechanical and electrical systems (PLC, Servo systems, or motor control) - Conversational High in English (TOEIC 500) (documents and communicating with customers and international support teams) - Good computer skills (MS-Office, Word, Excel) - Willingness and ability to travel upcountry for a business trip sometimes or on short notice. <Preferable Skill / Experience> - CAD, Network configuration skill - Working in a Japanese company