Job Description
<Job Responsibilities>: - Build sustainable relationships and trust with customer accounts through open and interactive communication; Customer management - Regular appointment with customer by video cal meeting to take care customer satisfaction - Support Sale Manager, to support as issuing quotation or compare price for supplier - Email Newsletter - Update port or border situation to customer in English - Analysis what information customer needs through regular meeting with customer - Enthusiasm to collect information by various ways such as on internet, from team and carner - Handle customer complaints, provide approprate Solutions through discussion with team and alternatives within the time limits; follow up to ensure resolution - Attitude to try to perceive the true nature of tangs - Objective View - Share information to manager and report progress of tasks - Morning briefing held in Thai, need to share information with manager - Communication with supplier - Sometimes observe loading place to see the operation - Support for interpreter, take care of foreigner client, especially Japanese (with Osaka accent mainly). - Other tasks as assigned.
Job Requirement
<Necessary Skill / Experience > - Bachelor degree in Marketing, Logistics or any related - At least 1 year as Sales (Any kind of business) - Conversation High to Business level in Japanese language (with JLPT N2 or N1 is a must) - Conversational High level in English (email, documents, communicate with supplier, oversea client etc.) <Preferable Skill / Experience) - Experience as Sales in Japanese company and forwarding, logistic industry