Job Description
<Job Responsibilities> - Visit customers and understand requirements (handle CS-related inquiries: machine modification, overhaul, machine training course) - Support non-Thai sales personnel with new machine inquiries (communicate with Thai key decision makers) - Handle after-sales service (e.g., emergency service) - Discuss scope of work with customers and engineers (set scope with customer, prepare/submit quotations, schedule services with engineers) - Lead meetings related to customer service jobs (report progress of ongoing jobs, seek technical advice from HQ or other branches) - Prepare service quotations (determine appropriate scope of work) - Develop proposals for customers and inquiries for discussion with overseas factory - Monitor customer service jobs with engineers until completion (track progress and resolve issues) - Manage existing customers only (no prospecting for new customers required) - Travel overseas independently for customer visits
Job Requirement
<Necessary Skill / Experience> - At least 2 years of experience as sales engineer in trading company (Machinery, Machine parts, Spart parts, Factory Automation) - Conversation in High in Japanese (To communicate with clients, HQ and Japanese management) - Conversation Middle in English (To communicate with documents and e-mail) - Has a driver's license (company car provided, can visit customers by themselves) <In details> - Proactive, has sales skill (make presentation and negotiate on price and lead time) - Ability to communicate with Thai key decision makers - Experience in technical sales or engineering support role - Capability to determine scope of work and prepare quotations - Willingness to travel overseas independently for customer visits - Ability to lead meetings and coordinate between customers and engineers <Preferable Skill/ Experience> - Bachelor degree in Engineering - Over 5 year years of sales engineer - Has worked in Japanese company (machine industry is preferred)