Job Description
<Job Responsibilities> - To handle customer quality inquiries, complaints, and requests related to semiconductor products. - To coordinate failure analysis (FA) with suppliers and Japan Headquarters and communicate results to customers. - To review technical reports, including FA, 8D reports, and corrective actions. - To act as the main quality interface between customers, suppliers, and internal departments. - To support quality meetings and technical discussions regarding product quality issues. - To manage quality issues to ensure timely closure and customer satisfaction. - To monitor supplier quality performance and support continuous improvement. - To maintain quality records and ensure compliance with company procedures and customer requirements. - To collaborate with Sales and other teams to support business objectives while maintaining quality standards. - To coordinate PCNs and other quality notifications with customers. - To create, update, and sustain change control procedures for suppliers and customers. - To review and ensure completeness for all requested PCNs. - To monitor PCN data and performance to troubleshoot and resolve incidents promptly. - To develop and maintain documentation and task list for hazardous or prohibited substances. - To support customers with compliance data (RoHS, REACH, CMRT, EMRT, IMDS, ChemSHERPA) and reliability data. - To continuously expand technical knowledge of semiconductors. - To communicate job status and maintain strong relationships with customers and suppliers. - To visit clients company and supplier for sovle issue - Other tasks as assigned by the Manager.
Job Requirement
<Necessary Skill / Experience > - Bachelor's degree in Engineering, Science, Chemical, prefer candidate from Mechanical and Mechatronic major - At least 2 years of experience in Quality Assurance, failure analysis, and customer quality handling electronics or semiconductor products - Conversational High Level in English (Communicate with Japanese and international reporting lines and Foreign customers, reports, and documents) <In detail> - Ability to understand technical reports, failure analysis results, and problem-solving methodologies - Strong communication and negotiation skills with customers and suppliers - Good presentation and meeting facilitation skills <Preferable skill / Experience> - Experience in a Japanese Company - Experience working with Foreign customers and the team - Conversational High-level Japanese