Job Description
<Job Responsibilities> - Coordinate complaints while collaborating with consumers and relevant parties. - Liaise with customers and incorporate customer needs and suggestions into the complaint analysis. - Leader of nonconforming product analysis supports the customer. - Involve the team in an effective product analysis method/equipment in-house or an outsourced laboratory for failure mechanism explanation, led to root cause identification. - Participate in enhancing reliability test program, analysis techniques/capabilities/knowledge/guidelines to support quality improvement. - Provides consultation concerning product analysis-related problems. - Execute to achieve KPI. target. - Support corrective and preventive actions. - Write analysis reports and coordinate with relevant parties. - Oversees the installation of analysis instruments and equipment to ensure they function according to specifications, including instrument calibration control. - Establishes schedule of procedures and maintenance routines to ensure equipment operates efficiently. - Analyzes alternative techniques and methods and recommends changes to equipment or procedures as needed. - Support customer audit. - Other duties assigned
Job Requirement
<Necessary Skill / Experience > ・Barchelor's degree or higher in Mechanical Engineering or Electrical Engineering ・At least 2 years of experience as a QA/QC in the automotive industry ・Conversational high level of English for both internal and external communication ・Have a driving license to visit the client's office (Company's car. Frequency is around once every 2 to 3 months) ・Knowledge of 8D, 5Why, SPC, FMEA, APQP, MSA, risk assessment ・Familiar with tools: oscilloscope, microscope, tachometer, motor analyzer, etc. ・Proficient in MS Excel, Word, PowerPoint ・Willing to travel (domestic & abroad, mainly China and Vietnam) <Preferable Skill / Experience> ・Understanding of motor manufacturing process and specs ・Basic knowledge of automotive quality standards (e.g., IATF) ・Skilled in motor measurement tools