Job Description
<Job Responsibilities> - Define and own supplier and contract manufacturer (CM) quality performance metrics, including PPM/DPQL, yield, COPQ, and other key indicators; drive data-based corrective and preventive actions to achieve measurable quality improvements aligned with system-level quality and reliability targets. - Drive supplier and CM corrective actions (SCAR/8D), ensure timely closure, and verify effectiveness through data and on-site validation. - Lead strategic supplier and CM quality engagement during New Product Introduction (NPI) phases (EVT/DVT/PVT), ensuring proactive risk identification, proper quality planning, and successful qualification activities such as FAI and PPAP. - Develop and execute product category–specific quality plans throughout the product realization lifecycle. - Work closely with R&D, CMs, and customers to ensure product documentation, specifications, and quality acceptance criteria are complete, accurate, and fully aligned across all stakeholders. - Handle customer quality complaints with prompt response; lead root cause analysis and drive effective short-term containment and long-term corrective actions. - Monitor CTQ/CTP characteristics to ensure manufacturing processes remain stable and under control. - Conduct regular Gemba walks at CM and supplier sites to identify real issues, validate data, and drive rapid improvements. - Collect, analyze, and interpret quality and manufacturing data; generate quality reports for management review and customer communication. - Lead CM and supplier assessments and quality audits; promote best practices and continuously improve supplier quality capability. - Ensure all quality-related documents and records are properly managed, traceable, and audit-ready. - Monitor and support Outgoing Quality Control (OQC) and Customer Audit (CA) processes at CM sites. - Lead critical quality issue investigations, including technical failure analysis, failure reproduction, and structured root cause analysis. - Lead regular cross-functional quality meetings to drive ongoing product and process improvements with operations, engineering, and other stakeholders. - Ensure strong alignment with Global Quality on quality metrics, processes, and governance (e.g., quality contracts, control plans), supporting a consistent and integrated global quality and reliability framework.
Job Requirement
<Necessary Skill / Experience> - Bachelor’s degree or above in Mechanical Engineering, Electrical Engineering, Materials Science, Industrial Engineering, or a related discipline. - Fluent in spoken and written English. - At least 10 years of experience in quality engineering, product quality, or supplier quality management. - Proven experience managing contract manufacturers (CMs), with a demonstrated ability to drive quality improvements and effectively handle quality escalations. - Solid knowledge of quality management systems, such as ISO 9001, TL9000, or equivalent. - Proven experience with product inspection and PCBA quality standards (IPC), with the ability to promote best-in-class quality practices. - Proficient in quality tools and methodologies, including 8D, SPC, GR&R, FMEA, and Six Sigma. - Experienced in supplier quality management and continuous improvement initiatives. - Strong capability in quality data analysis. - Excellent communication and influencing skills; able to effectively collaborate with R&D, Operations, Global Quality, suppliers, and CMs. - Self-motivated, proactive, and adaptable, with a strong sense of ownership. - Willingness to travel regularly within China and internationally (mainly Southeast Asia), as required. <Preferable Skill/ Experience> - Hands-on experience using statistical tools such as Minitab is preferred.