Job Description
<Job Responsibilities> - Prepare GPS devices and other equipment by configuring the system using the software or tools provided before installation and maintenance. - Inspect, troubleshoot, and analyze the root causes of equipment issues. - Diagnose and resolve equipment problems within a limited timeframe. - Analyze and resolve technical issues, provide consultation to the customer service team, and offer troubleshooting guidance to technicians. - Prepare technical issue summary reports using Microsoft Office programs such as Excel, Word, and others. - Other tasks assigned.
Job Requirement
<Necessary Skill / Experience> - Diploma or Bachelor's degree in Electrical, Electronics, Telecommunications, or a related field. - At least 1 years of work experience as an Operation Technician - Experience in GPS products or vehicle equipment. - Be able to work under pressure - Analyze and resolve technical issues reported by customers, including coordinating with the customer support team to provide guidance enabling them to effectively address customer concerns. - Detail-oriented, responsible, and able to analyze and resolve issues under pressure within limited timeframes. Must possess strong coordination skills and the ability to work as part of a team. - Proficient in basic computer operations and skilled in using Microsoft Office programs effectively. - Willing to work overtime or adjust rest days as needed. - Able to travel to project sites for equipment installation or troubleshooting. - Interest in learning and exploring new technologies. <Preferable Skill / Experience> - Japanese language skills will be an advantage