Job Description
<Job Responsibilities> - Manage and lead end-to-end fulfillment center operations during assigned shifts (Day, Evening, Night). - Act as shift leader, supervising section managers, supervisors, and frontline associates. - Ensure smooth and stable shift execution, achieving KPIs in Operations, Safety, Quality, Customer Service, and Cost. - Take full accountability for labor planning, productivity, and resource allocation. - Resolve real-time operational issues with minimal disruption to customer service. - Monitor shift performance, reporting, and ensure smooth handover to the next shift/Site Manager. - Enforce compliance with company policies, SOPs, safety, hygiene, and security standards. - Utilize WMS and operational dashboards to track performance, identify bottlenecks, and drive improvements. - Lead, motivate, and coach teams, ensuring engagement, discipline, and compliance. - Drive continuous improvement, Lean initiatives, and operational excellence. - Act as deputy to the Site Manager when required to ensure operational continuity.
Job Requirement
<Necessary Skill / Experience > - Bachelor’s degree in Supply Chain, Production, Manufacturing, Engineering, Logistics, or related field. - At least 7 years of experience in a fulfillment/warehouse operations position in a Distributor, retail industry, or e-commerce industry - At least 3 years in a supervisory or managerial role. - Proven experience managing large teams (100+ staff per shift), fast-moving, and complex environments. - Demonstrated ability to manage and improve shift-level KPIs (productivity, cost per order, accuracy, OTIF). - Conversation at a high level in English (Internal, Meeting, reports, email) - Strong skills in MS Office, specifically Excel & PowerPoint, and Google Workspace <Preferable> - Experience working with Korean companies and adapting to Korean business culture. - Proven track record in managing distribution centers within the food retail industry.