Job Description
<Job Responsibilities> - Conduct Research & Strategy: Execute market studies to support product planning, marketing strategy, and competitive analysis. - Customer Experience: Manage customer satisfaction (CSAT Customer Satisfaction Score) surveys and deliver actionable insights to improve sales and service quality. - Reporting: Prepare accurate and insightful monthly market and survey data reports. - Agency Coordination: Serve as the internal expert, briefing and managing advanced surveys conducted by research agencies. - Other assigned tasks
Job Requirement
<Necessary Skill / Experience > - Bachelor's degree in Engineering, Business Administration, Economics, Marketing, or a related field. - At least 3 years of experience in market research, data analysis, or a related field - Must be able to manage all phases of research independently, such as Requirement understanding (business context), Questionnaire development, Data analysis and synthesis, and Presentation - Solid knowledge of statistical methods and research frameworks - Possesses a strong curiosity, analytical mindset, and passion for future trends in the automotive and consumer space - Focused on delivering measurable results and translating insights into actionable business strategies - Conversational high (To communicate internally, email, documents, reports, and presentations) - Able to use MS Office <Details> - Exhibits a positive attitude, open-mindedness, and proven skills in teamwork and proactive cross-functional communication <Preferable Skill / Experience> - Highly experienced professionals from a Market Research Agency or Consulting Firm are strongly preferred. - TOEIC score at least 550 or IELTS 5.5.