Job Description
<Job Responsibilities> - Develop and implement account plans for key accounts - Develop the budget of the key accounts at the regional and/or country level, maintaining a healthy pipeline - Ensure good contractual performance of key accounts - Identify growth opportunities, ensure alignment of key accounts with global/regional strategy - Be the commercial liaison with the customer and the primary contact - Gather customer and market information to define customer strategies - Work on regional client initiatives and the implementation of the regional/global account plan - Collect relevant information about sourcing events (RFQ/RFP) - Prepare and/or update SOPs & SLA's, with operations, products, and sales support roles - Drive business growth through upselling and cross-selling - Negotiate contracts and pricing agreements - Provides service requirements based on direct customer feedback to assist in vendor qualification and selection - Provides commercial feedback for pricing/rate negotiation with vendors - Any special assignment by superior
Job Requirement
<Necessary Skill / Experience > - Bachelor’s degree or Higher in related fields - 5 years of working experience in Sea or Air or Cross-border in global freight forwarding company - Good experience in freight & Customs Import / Export Clearance process - English conversational high level (To communicate with clients, e-mail and documents) - Excellent knowledge in Customer Service and highly service-minded mentality - Able to analyze data, statistics and translate results into better solutions - Computer skills with Microsoft Office - Have a driving license and own a car <Indetails> - Able to multitask, prioritize, and manage time efficiently - Excellent customer service mind