Job Description
IT System and Network Manager (Call Center) (70K–80K) (SDG-64305)
ผู้จัดการระบบไอทีและเครือข่าย (Call Center)
<Job Responsibilities>
- Provide direction and assign priorities to the solutions team
- Maintain and promote effective customer service relationships with users, business owners, and agency staff to inform them of services offered or issues with citizen solutions.
- Provide recommendations to users by identifying their technology challenges and offering solutions to meet their business needs
- Oversee and make recommendations based on trends with issues from customers on functionality for citizen solutions across the enterprise and statewide
- Develop and align strategies based on performance metrics and business requirements.
- Manage customer expectations and negotiate solutions to complex problems with customers and vendors
- Develop objectives for assigned team to measure and improve organizational efficiency and performance.
- Determine appropriate allocation of budgeted funds within functional area to ensure that highest priority projects have sufficient monetary resources.
- Review and approve staffing, cost, revenue and timelines needed to complete projects to meet the strategic plan of the organization.
- Review and prioritize distribution of resource allocation to ensure alignment with state-wide goals and vision.
- Design and deliver an ambitious new strategy to transform and upgrade their existing Infrastructure.
- Evaluate existing workforce against current and future service offerings.
- Develop and maintain individual performance plans to evaluate team member’s performance and adhere to the state’s performance evaluation policies.
- Communicate status of responsibilities with management, peers, subordinates and customers via verbal and written mediums.
<Necessary Skill / Experience >
- Thai nationality, Male, Female 30 - 40 years old
- Bachelor’s Degree in IT or Computer science
- Experience within a high volume Help Desk or Call Center environment.
- Experience of implement / creating systems of IT Infrastructure, IT Security, Virtual Machine, Cloud Technology, and Server Management
- Excellent interpersonal, written, and verbal communication skills
- Excellent time management, organization, and prioritization skills
<Preferable Skill / Experience>
- Experience in Call Center would be highly beneficial, as would knowledge of related technologies eg. Telephony platforms etc
Languages skills
English: Conversational Level
Japanese: None
Workplace Area: MRT Rama 9,Bangkok
Working Hour: 9:00-18:00(Mon-Fri (7:30 , 8:00, 8:30. 9:00. 9:30))
About the Benefits
Salary: 70,000–80,000THB
About the company
Product & Service: We offer comprehensive Business Process Outsourcing and Outsource Call Center solutions to help lighten your work with our long experience of serving government agencies and private sectors in Thailand such as bank, insurance, IT, airlines and real estate.
Business Type: Outsourcing Company / BPO Compan
Keyword
IT Infrastructure, IT Security, Virtual Machine, Cloud Technology
3 summary points
- Opportunity to create your own idea as a Professional Consultant for well-knownn Call Center Business in Thailand
- Implement System & Network to support client
- Experience within a high volume Help Desk or Call Center environment with management skill
ผู้จัดการระบบไอทีและเครือข่าย (Call Center)
<Job Responsibilities>
- Provide direction and assign priorities to the solutions team
- Maintain and promote effective customer service relationships with users, business owners, and agency staff to inform them of services offered or issues with citizen solutions.
- Provide recommendations to users by identifying their technology challenges and offering solutions to meet their business needs
- Oversee and make recommendations based on trends with issues from customers on functionality for citizen solutions across the enterprise and statewide
- Develop and align strategies based on performance metrics and business requirements.
- Manage customer expectations and negotiate solutions to complex problems with customers and vendors
- Develop objectives for assigned team to measure and improve organizational efficiency and performance.
- Determine appropriate allocation of budgeted funds within functional area to ensure that highest priority projects have sufficient monetary resources.
- Review and approve staffing, cost, revenue and timelines needed to complete projects to meet the strategic plan of the organization.
- Review and prioritize distribution of resource allocation to ensure alignment with state-wide goals and vision.
- Design and deliver an ambitious new strategy to transform and upgrade their existing Infrastructure.
- Evaluate existing workforce against current and future service offerings.
- Develop and maintain individual performance plans to evaluate team member’s performance and adhere to the state’s performance evaluation policies.
- Communicate status of responsibilities with management, peers, subordinates and customers via verbal and written mediums.
<Necessary Skill / Experience >
- Thai nationality, Male, Female 30 - 40 years old
- Bachelor’s Degree in IT or Computer science
- Experience within a high volume Help Desk or Call Center environment.
- Experience of implement / creating systems of IT Infrastructure, IT Security, Virtual Machine, Cloud Technology, and Server Management
- Excellent interpersonal, written, and verbal communication skills
- Excellent time management, organization, and prioritization skills
<Preferable Skill / Experience>
- Experience in Call Center would be highly beneficial, as would knowledge of related technologies eg. Telephony platforms etc
Languages skills
English: Conversational Level
Japanese: None
Workplace Area: MRT Rama 9,Bangkok
Working Hour: 9:00-18:00(Mon-Fri (7:30 , 8:00, 8:30. 9:00. 9:30))
About the Benefits
Salary: 70,000–80,000THB
About the company
Product & Service: We offer comprehensive Business Process Outsourcing and Outsource Call Center solutions to help lighten your work with our long experience of serving government agencies and private sectors in Thailand such as bank, insurance, IT, airlines and real estate.
Business Type: Outsourcing Company / BPO Compan
Keyword
IT Infrastructure, IT Security, Virtual Machine, Cloud Technology
3 summary points
- Opportunity to create your own idea as a Professional Consultant for well-knownn Call Center Business in Thailand
- Implement System & Network to support client
- Experience within a high volume Help Desk or Call Center environment with management skill