Job Description
<Job Responsibilities> - Manage Service Desk operations and deliver 1st Tier IT support to internal users. - Serve as a primary point of contact for IT-related inquiries and issues. - Handle internal communications, including: Internal announcements, Newsletters, Advisories, Follow-up notices - Manage IT Asset Management activities, including procurement, tracking, and maintenance of IT assets such as computers, notebooks, telephones, and related equipment. - Monitor IT infrastructure and systems and prepare operational and status reports. - Maintain and update the internal IT knowledge base to support efficient issue resolution. - Ensure compliance with company policies, procedures, and IT standards. - To perform other duties and ac hoc project as assigned by the supervisor.
Job Requirement
<Necessary Skill / Experience > - Bachelor’s degree in a related field. - At least 5 years of experience as a team lead or senior staff in IT Support Service Desk or IT Client Support, with proven ability to manage operations. - Basic understanding of computer systems and networking concepts. - Conversational high in English to communicate with internal, emails, and documents - Able to use MS Office <Details> - Strong interpersonal and communication skills. - Team-oriented mindset with the ability to collaborate across departments. - Willingness to follow management policies and procedures. <Preferable Skill / Experience> - Knowledge of the ITIL (Information Technology Infrastructure Library) framework is an advantage.