Job Description
<Job Responsibilities> - Lead and manage IT operations, ensuring the stability, security, and performance of IT infrastructure, cloud platforms, and business applications. - Drive AWS cloud transformation initiatives, including migration from on-premises environments to AWS Cloud infrastructure. - Manage and maintain IT infrastructure, including Firewall, VPN, VMware, Veeam Backup, Data Replication, 3CX IP-PBX, and Microsoft 365 Business Premium. - Establish and enforce IT governance, security policies, standards, and compliance requirements to ensure business continuity and data protection. - Manage and respond to IT service requests on time while monitoring service quality and SLA performance. - Analyze business requirements and collaborate with key users to design and implement effective IT solutions and projects. - Plan, manage, and oversee IT projects, including system upgrades, migrations, implementations, and infrastructure enhancements. - Monitor project progress, identify risks, and ensure project milestones and timelines are achieved. - Lead, coach, and develop IT team members to strengthen technical capabilities, problem-solving skills, and operational excellence. - Manage IT budgets, maintenance agreements, software licensing, and asset management to optimize IT investment. - Coordinate with vendors, outsourcing partners, and service providers to ensure service quality and project delivery. - Handle incident escalation, crisis management, and business continuity activities to minimize operational impact. - Anticipate potential risks, identify improvement opportunities, and implement preventive actions to enhance system reliability. - Prepare and present IT operational updates, project status reports, and strategic recommendations to IT Management and Top Management.
Job Requirement
<Necessary Skill / Experience> - Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information Systems Management, or a related field. - At least 8 years of experience working in IT operations and program development. - Experience leading and managing medium to large IT projects and rolling out IT infrastructures, application across various technologies. - Familiarity with administration, performance tuning, and system monitoring - Understand ITIL fundamental concepts and apply them to daily operations. - Conversational in High English (in monthly presentations, reports, and email). <In detail> - Good analytical and problem-solving skills, communication skills, and the ability to explain complicated technical information in business terms. - Strong critical thinking and decision-making skills - Good interpersonal and presentation skills <Preferable Skill/ Experience> - At least 1 year in managing subordinates.