Job Description
<Job Responsibilities> - Receive and process quotation requests from assigned customers - Receive and process orders from assigned customers - Follow up on customer inquiries by phone, fax, and email - Arrange and process parts for delivery - Investigate customer issues and propose appropriate countermeasures - Evaluate supplier performance regarding quotations, pricing, and delivery - Prepare and submit daily, weekly, and monthly reports - Meet regularly with assigned strategic customers to maintain good customer service and resolve outstanding issues - Coordinate with suppliers to identify alternative parts for discontinued items, long lead-time items, or more cost-effective options - Learn manufacturers' part-numbering systems and product features to support customers in identifying required parts and suitable alternatives - Work closely with Outside Sales Representatives and other Inside Sales Representatives to manage customer accounts - Promote collaboration, information sharing, cooperation, and teamwork within the organization - Other duties as assigned
Job Requirement
<Necessary Skill / Experience> - At least 5 years of work experience as an Admin, Sales Assistant, or in a similar position - Conversational high level of English to communicate with Japanese Manager - Good Microsoft Office skills, especially Excel <Preferable Skill / Experience> - Experience dealing with customers, suppliers, or manufacturers - Experience working with Japanese companies <Personality> - Proactive and self-motivated, with the ability to take initiative and manage tasks independently - Strong organizational, communication, and teamwork skills - Flexible and adaptable, with a positive attitude and the ability to handle multiple tasks and solve problems proactively