Job Description
GM Service & Spare parts Division (100K-120K)
(JO-180316-149675)
About this Job
Work outline: Manage Service & Spare parts Division, Manage Service Operation (UP/ AP products for Repairing, Maintenance contract, Overhaul, etc.) to deliver Revenue as per Original budget.
Duties & Responsibilities:
Ø Manage Service & Spare parts Division to deliver Revenue as per Original Budget with good quality of Service leading to High level of Customer satisfaction. And manage to ensure all Service activities comply with Company policies, procedures and Rules & Regulations.
Ø Ensure Service KPIs are met (Dispatch ratio, Completion ratio, re-call)
Ø Ensure high level of customer satisfaction
Ø Manage spare parts inventory and warehouse to support Service repairing and Spare part sales.
Ø Ensure service quality standard is in place and complied
Ø Set-up expense budgetary to support Service activities and control spending
Ø Plan for Man-power according to strategy and growth plan.
Ø Ensure all customer complaints are treated properly.
Ø Ensure all WIPs and ARs are seriously handled.
Ø Manage Service business at all Branches/Mobiles offices, ensure delivery of Revenue and KPIs
Ø Ensure compliance of Policies, Procedures, and Rules & Regulations.
Ø Ensure warranty claim with Factories are handled properly
Ø Other assigned task by superior
Qualifications:
[Must]
Ø Thai nationality, male or female, age 40-50 years
Ø Bachelor or Master Degree in Engineering
Ø At least 8 years’ experience in After sale service (management level) of Air conditioner business
Ø Management skill and Work prioritization
Ø Good command in English
Languages skills
English: Advanced Conversational Level
Japanese: None
Workplace Area: ARL Hua Mak
Working Hour: 8:00 – 17:00 (Mon – Fri)
About the Benefit
Salary: 100,000-120,000 THB
☒Social Insurance
☒Accidental and Health insurance OPD/IPD
☒Provident Fund
☒Monetary assistance
☒ Bonus depends on Company’s Profit
About the company
Business Type: Manufacturing
Products: Room air conditioner, Air purifier, Sky air, VRV, Packaged air conditioner