Job Description
<Job Description> - Acted as the key person in charge of the Customer Service department, coordinating closely with Sales, Purchasing, other internal departments, and external partners. - Handled issues such as stock shortages and delivery delays by collaborating with customers, warehouses, and suppliers to provide effective solutions. - Managed a wide range of import/export operations, including customs clearance, preparation of shipping documents, and coordination with freight forwarders. - Planned purchasing activities based on order forecasts, inventory levels, and demand trends, while taking action to address overstock or dead stock risks. - Monitored and managed logistics, warehouse, and transportation costs, and proposed cost-saving initiatives. - Oversaw team management, including mentoring, performance evaluations, and participation in recruitment interviews. - Supported BOI-related operations, facilitated internal and external communication, and participated in ISO-related meetings. - Responded to customer complaints such as damage or shortages, handled returns, and followed up on payment issues. - Other tasks assigned
Job Requirement
<Necessary Skill / Experience > - At least 5 years of experience in customer service of Inventory control in a trading or manufacturing company - Having experience in managing import/export documents and processes - Conversational high level of English to communicate with client/supplier and operate documents - Experienced in cross-functional coordination with internal teams (Sales, Purchasing, Warehouse) and external stakeholders such as Customers and Suppliers - Having experience in Management - Able to operate PC and Microsoft Office (Outlook Email, Excel Vlookup/PivotTable/Xlookup) <Preferable Skill / Experience> - Experience in a trading company and an automobile company is an advantage - Experience in Export entry is an advantage