Job Description
<Job Responsibilities> 1. Marketplace Operations & Store Management - Manage daily operations of assigned Lazada and Shopee stores. - Maintain product listings, descriptions, prices, promotions and vouchers. - Improve in-shop and external visibility; join platform promotions and mega campaigns. - Monitor store/product ratings, marketplace rules and penalties. Coordinate with platform account managers to improve traffic and sales . 2. Sales Monitoring & Performance Improvement - Track sales against daily, weekly and monthly targets. - Review traffic, conversion, advertising and campaign results. Identify sales issues and recommend corrective actions. - Analyze bestsellers, slow-moving SKUs and sales opportunities. - Prepare weekly/monthly performance reports and action plans. 3. Customer Growth & Sales Optimization - Support new-customer acquisition and repeat-purchase initiatives. Increase average order value through bundles, cross-selling and promotions. - Review competitor pricing, promotions and market trends. Find opportunities to improve traffic, conversion and retention. 4. Campaign & Cross-Functional Coordination - Coordinate with BD, Marketing, Design, SCM, Accounting and Customer Service. - Support product launches, campaign execution and stock readiness. - Arrange promotional materials and samples as required. - Support co-marketing campaigns with partner brands. 5. Customer Service & Platform Compliance - Coordinate complaints, returns, refunds and product issues with responsible teams. - Monitor customer feedback and improve service quality. Follow marketplace policies and help resolve warnings/penalties. 6. Key Performance Indicators - Sales target achievement and MoM / YoY growth. - Store traffic, conversion rate and average order value (AOV). - Repeat purchase rate, campaign ROI / ROAS and shop/product ratings. - Platform penalty reduction and reporting accuracy.
Job Requirement
<Necessary Skill / Experience> - 3 years of experience as E-commerce marketplace(Lazada and Shopee Seller Center) from Retail (FMCG, Furniture or Home Electronics etc.) - Conversation High level in English (To communicate with Japanese management, e-mail and report) - Strong Excel, reporting, analytical and problem-solving skills <In details> - Good communication and cross-functional coordination - Ability to manage multiple campaigns and deadlines <Preferable Skill/ Experience> - Japanese speaking - High SKU experience