Job Description
<Job Responsibilities> - To provide effective support to customers and act as a liaison between the customer and the factory to ensure smooth communication - Order fulfillment (Prepare and manage sales orders, delivery documents, and relevant reports.) - Communicating with customers through various channels. (Phone, Chat, Email) - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Acknowledging and resolving customer complaints. - Ensure customer satisfaction and provide professional customer support. - Other tasks assigned by the report line
Job Requirement
<Necessary Skill / Experience > - Bachelor's degree in any field. - At least 3 years of work experience in Customer Service from any industry - Conversational High Level in Chinese (HSK4 up) for supporting customers - Conversational Middle Level in English for making the document - Good Computer skills, Microsoft Office (Excel, Outlook) <Details> - Must be able to work under pressure - Handle multiple tasks efficiently <Preferable> - Can start working immediately - Have experience from an Electronic trading company