Job Description
Customer Support Manager - Southeast Asia (90K–130K) (SDG-60055) ผู้จัดการฝ่ายสนับสนุนลูกค้า - เอเชียตะวันออกเฉียงใต้ <Job Responsibilities> Channel Development - Manage International Performance Rewards Program (PRP) within designated AOR - Administration of Distributor and Service Dealer agreements - Identification and appointment of distributors and or dealers to ensure AOR coverage - Develop time table for renewal of agreements and schedule for performance evaluation as required for the International PRP - Coordinate channel training needs (E-Learn) with regional Training Manager to meet the International PRP metrics - Coordinate with respective AOR channel partners to develop their’ business plans, utilize Channel & Aftermarket Programs Manager and other Allison functions as required Technical Support - Provide technical and product support advice to the channel customer support personnel and follow-up with Indy Service Group for resolution/answer - Ensure the regional office and channel has maintained a complete set of the current service literatures (such as Service Manual, Parts Catalog, SILs, TPPLs, GCDLs, WATCH and Tech Data, etc.....) - Distribution of technical information/update to channel members - Timely collection and compilation of Monthly Service Reports - Timely escalation and reporting of product issues to Regional HQ and Indy Service Group - Organize regional First Line Product Support meeting or training - Conduct regular customer support visits to key customers Sales Support - Work with Regional Sales team to understand business plan and customer product needs - Utilize customer visit opportunity to follow up on other business related issues such as potential orders, competitive situation, stock situation - Assist in customer meetings / training as required Warranty Administration - Administration of regional AWAARE System - Conduct regular review of channel AWAARE input and maintain a full understanding of the warranty situation of the region - Provide training or support to the channel on AWAARE system issues or update - Regular reviews of channel warranty labor, travel mileage, landed cost marked-up rates Regional CPIT Support (where applicable) - Active member of the Regional CPIT Team and work with the Regional PQM to perform data-mining of the regional warranty data for analysis - Implementation of required irreversible corrective actions as determined by the Regional CPIT Team Aftermarket Support
Job Requirement
- Assist Regional PDC (ATSWTC) staff to review channel members technical enquires on service parts and follow-up with Indy Service Group for resolution/answer - Support the planning of Regional Aftermarket Parts forecast, new initiatives to increase revenue opportunity of channel and competitive equalization programs <Necessary Skill / Experience > - Thai nationality, Male/ Female 30 - 45 years old - Bachelor’s Degree or minimum a Technical Diploma in Automotive or Mechanical Engineering - 5 years’ experience within the Automotive industry in sales/dealer management - 5 years’ experience as an engineer or mechanic - Strong analytical skills - Able to travel frequently on short notice - Good business acumen - Ability to work alone without supervision - Self-motivated and takes initiative - Proficiency in English language (written and verbal) - Understand local language technical terminology (Automotive Engineering) <Preferable Skill / Experience> - Experiences as Field Engineer - Experience with Warranty for automotive parts - Have exposure to Southeast Asia market (Vietnam) - Willing to work extended hours if needed to coordinate with regional, global offices - Strong organizations skills and disciplined work ethic - Good people and team-building skills - 3–5-years experience working in the local commercial vehicle industry (fire truck, bus, haulers, big trucks, vans) - MBA will be an added advantage Languages skills English: Conversational Level Japanese: None Workplace Area: Bangkok Working Hour 8:30-17:00(Monday - Friday) About the Benefits Salary: 90,000–130,000THB About the company Products: American manufacturer of commercial duty automatic transmissions and hybrid propulsion systems. Business Type: Machine Parts;Automobiles / Automobile Parts