Job Description
<Job Responsibilities> - Support customers and business partners with technical questions, product usage, and issue resolution. - Understand customer needs and operational challenges, then propose practical solutions using i-Reporter. - Explain technical topics clearly to both technical and non-technical users. - Work closely with Sales and other team members on pre-sales activities, demonstrations, implementation support, and follow-up. - Build strong customer relationships and help improve customer satisfaction and product adoption. - Identify opportunities that may lead to additional usage, upselling, or cross-selling. - Take initiative in learning the product and solving issues rather than waiting only for instructions. - Business trip to industrial parks in Rayong, Ayutthaya, and Samut Prakan. - Other assigend tasks <Expected Personality> - Strong communication and interpersonal skills, with the ability to understand customer needs and explain technical information in a clear and practical manner. - Customer-oriented mindset and willingness to work closely with customers and business partners. - Self-driven and proactive attitude, with the ability to learn independently and take action without waiting for detailed instructions. - Ability to work effectively in a small, startup-like organization and adapt flexibly to changing responsibilities. - Strong teamwork skills and ability to build good relationships with different types of customers and partner companies.
Job Requirement
<Necessary Skill / Experience > - At least 5 year experience as sales or customer success in IT field. - Working experience in Japanese companies. - Conversational high level of English (For communication with Japanese HQ) - Basic IT knowledge gained through work experience in the IT industry, an IT-related role. - Willingness to visit customer sites and factories, including occasional business trips to industrial areas such as Rayong, Ayutthaya, and Samut Prakan. <Preferable Skill / Experience> - Experience working with manufacturing companies or IT systems used in manufacturing operations. - Experience in an IT-related role within a manufacturing company would be highly preferred. - Experience working for a Japanese company and/or communicating with Japanese headquarters or Japanese clients. - Understanding of business systems, system integration, data utilization, or digital transformation beyond basic paperless solutions. - Japanese language ability would be an advantage. - Experience supporting distributors, business partners, or channel sales. - Experience identifying additional customer needs and contributing to upselling or cross-selling opportunities.