Job Description
<Job Responsibilities> - Act as the primary point of contact for assigned clients, ensuring strong relationships and consistent engagement - Analyze client transaction data, identify patterns, trends, and opportunities to grow top-up amounts - Collaborate with clients to create tailored strategies that enhance customer retention, usage frequency, and prepaid engagement - Use dashboards, reports, and visual tools to present performance insights clearly and persuasively to clients - Collaborate with internal teams (Sales, IT, Business Development Team) to develop campaigns and features that support client growth - Proactively suggest promotions, CRM strategies, or system improvements that align with client goals - Support onboarding for new clients to ensure smooth adoption of Valuedesign's platform and services - Monitor client satisfaction and retention, addressing concerns with a solution-oriented mindset
Job Requirement
<Necessary Skill / Experience> - At least 2 years of experience in customer success, account management, business analysis or data-driven roles from fintech, SaaS, CRM, or retail tech - Familiarity with Excel, Google Sheets, BI tools, or CRM platforms - Strong analytical skills with ability to interpret data and translate into actionable business insights - Conversation High level in English (To communicate with clients, presentation and data-analysis) <In detaile> - Excellent communication and presentation skills in both Thai and English - Ability to think strategically while managing operational execution - Customer-focused with consultative approach and strong desire to help clients succeed - Comfortable working in fast-paced, collaborative environment - Can-do attitude <Preferable Skill/ Experience> - Bachelor's degree in Business, Marketing, Data Analytics, or a related field