Job Description
<Job Responsibilities> - Manage orders, amendments, and returns - Follow up on delayed orders, L/C documents, and delivery status - Handling Import & export shipments - Contacting vendors, warehouses, and logistics companies to arrange delivery to customers - Monitoring customers' shipment status - Coordinate deliveries with the logistics team, external service providers, and customers - Prepare sales forecasts to support inventory planning and delivery reliability - Communicate proactively with customers regarding products, orders, and deliveries - Receive and handle customer complaints - Communicate investigation results and corrective actions and collect customer requirements and feedback for the relevant teams
Job Requirement
<Necessary Skill / Experience> - At least 2 years of experience in the field of Import-export, as a Sales Coordinator, Customer Service, Supply Chain, or Logistics function in a trading or logistics company - High-level conversational English. (Both writing and speaking) Used with overseas suppliers and clients, and internally - Able to use MS Office (Microsoft Excel, Word, PowerPoint) <Preferable Skill/ Experience> - Work experience in a freight forwarder, Logistics, or Shipping Company would be an advantage - Work experience in the chemical industry <Detail> - Flexible mindset, open to learning new things