Job Description
<Job Description> 1. Customer Service Part - Coordinate with Japanese customers regarding requirements, documents, and schedules. - Support Thai team and Japanese clients through documents or on-site interpreting. - Conduct customer or site visits to listen and follow up with customers' needs and situations. - Provide updates to customers about shipment status or additional document requirements. - Assist in resolving any immediate issues that arise during transportation. - Assist in customs clearance or delivery to ensure customer satisfaction. - Propose service improvement suggestions based on experience. - Enhance coordination efficiency and service quality. - Provide customer service for forwarding operations and warehouse-related matters. 2. Coordinator Part - Primary contact point connecting Japanese customers with internal departments. - Oversee the import process by coordinating with the Shipping team. - Verify vessel schedules, customs procedures, and delivery arrangements. - Monitor import status to ensure shipments are processed accurately and delivered on time. - Coordinate with the Sales team to relay customer requirements, updates, and requests. - Manage import-related documentation and forwarding paperwork to the logistics team. - Negotiate price adjustments with subcontractors and shipping companies when necessary. - Support business development efforts by identifying and approaching new potential 3. Other tasks as assigned by the Report Line
Job Requirement
<Necessary Skill / Experience > - Bachelor’s degree in Logistics, International Business, Japanese Language, or related field - At least 2 years of experience in Customer Service, Import-Export, Sales Support from Logistics or Warehouse - Conversational High Level in Japanese with JLPT N2 (Communicate with Japanese customers) - Conversational Middle Level in English (Communicate internally, documents, and some reports) - Able to negotiate price adjustments against subcontractor and shipping company - Able to travel to customer sites and the company's branches occasionally - Holds a Driving License <In Details> - Self-develop your skills - Strong communication and coordination skills - Ability to multitask, prioritize work under pressure, and solve problems effectively <Preferable Skill / Experience> - Experience in a Japanese Company - Experience in import documentation and procedures - Experience in developing new customers