Job Description
Customer Service Coordinator (Chinese speaking) (35K-55K)
(JO-180125-145637)
About this Job
Job Highlight
Ø Be able to work for one of well-known companies in furniture industry
Ø An opportunity to utilize your sales skills to explore the business
Ø Be able to get involved in the business planning of this company
Work outline: In charge of customer support in every process
Duties & Responsibilities:
Ø Manage customer orders from order entry to fulfilment through to invoicing
Ø Provide accurate, valid and complete information to customers
Ø Coordinate orders with warehouse and logistics to ensure on time and complete delivery to customers.
Ø Keep records of customer interactions, process customer accounts and file documents
Ø Build sustainable relationships and trust with customer accounts through open and interactive communication
Ø Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Ø Follow communication procedures, guidelines and policies
Qualifications:
[Must]
Ø Thai Nationality, Male/Female, age 25-32 years old
Ø Bachelor degree
Ø Previous experience providing customer service at least 2 year
Ø A team player with good interpersonal and communication skills that is able to work independently and adhere to tight deadlines
Ø Excellent written and verbal communication in English
Ø Good command of Chinese
Ø Experience working in a regional office and in the furniture/retail industry will be an advantage
Preferable:
Ø Knowledge of SAP an advantage but not a must
Languages skills
English: Advanced Conversation level
Chinese: Advanced Conversation Level
Workplace Area: BTS Pleonjit
Working Hour: Mon-Fri 8.00 – 17.00
About the Benefit
Salary: 35,000 – 55,000 THB
☒Social Insurance
☒Accidental and Health insurance OPD/IPD
☒Annual Health Check
☒OT Allowance
☒Bonus depends on company’s profit
About the company
Business Type: Manufacturing
Products: Furniture