Job Description
<Job Responsibilities> - Act as the main contact point between customers, factories, sales teams, and suppliers - Handle customer inquiries regarding products, pricing, lead time, and order status - Receive and review Purchase Orders (PO) for part number, specification, price, and quantity accuracy - Create and manage Sales Orders in ERP systems (e.g. SAP, Oracle) - Monitor order status from order entry to shipment - Coordinate with Planning and Production teams to ensure on-time delivery - Inform customers of any changes such as delays, pull-in, or push-out requests - Coordinate logistics and shipping documents (Invoice, Packing List, etc.) - Support customer-required documents such as survey and compliance documents - Support Sales teams in forecast management, volume tracking, and new project follow-up - Coordinate prototype, sample, trial, and mass production activities - Support customer relationship management and long-term cooperation - Prepare reports such as AR, backlog, and delivery status - Ensure smooth cross-functional communication (Sales, Factory, Logistics) - Check the payments detail with customers once a time - Check debit note/credit note within 3 days after communication - Ensure no overdue payment issues - Other tasks as assigned
Job Requirement
<Necessary Skill / Experience> - At least 3 years of work experience in Customer Service, Sales Support, Sales Admin from trading or manufacturing company (electronic components such as PCBs) - Strong communication skills in English both writing and speaking (English High level), use for communicate with supplier from Hongkong, China Malaysia Vietnam Singapore, Japanese HQ, and internal - Experiences using SAP programme - Excellent coordination, problem-solving, and time management skills <Preferable Skill/ Experience> - Japanese speaking is a plus (for communicate with supplier) - Ready to start work immediately