Job Description
<Job Responsibilities> 1. Customer Communication & Coordination - Act as the main contact point between customers, factories, sales teams, and suppliers - Handle customer inquiries regarding products, pricing, lead time, and order status 2. Order Management - Receive and review Purchase Orders (PO) for part number, specification, price, and quantity accuracy - Create and manage Sales Orders in ERP systems (e.g. SAP, Oracle) - Monitor order status from order entry to shipment 3. Delivery & Schedule Control - Coordinate with Planning and Production teams to ensure on-time delivery - Inform customers of any changes such as delays, pull-in, or push-out requests - Coordinate logistics and shipping documents (Invoice, Packing List, etc.) 4. Pricing & Documentation - Support customer-required documents such as survey and compliance documents 5. Sales Support - Support Sales teams in forecast management, volume tracking, and new project follow-up - Coordinate prototype, sample, trial, and mass production activities - Support customer relationship management and long-term cooperation 6. Internal Communication & Reporting - Prepare reports such as AR, backlog, and delivery status - Ensure smooth cross-functional communication (Sales, Factory, Logistics) 7. Payment Handling/AR - Check the payments detail with customers once a time - Check debit note/ credit note within 3 days after communication - No overdue issue
Job Requirement
<Necessary Skill / Experience > - At least 3 years of work experience in Customer Service, Sales Support, Sales Admin from trading or manufacturing company ( electronic components such as PCBs) - Strong communication skills in English both writing and speaking (English High level), use for communicate with suppplier from Hongkok, China Malaysia Vietnam Singapore, Japanese HQ, and internal - Incoterm knowledge (International Commercial Terms) - Experienced in stock balancing and inventory control. (Stock quantity must match physical stock.) (Warehouse is in HK, So, have to check by online) - Shipping Document (PO, Invoice, and Packing List.) - Experiences using SAP programme <Personality> - Excellent coordination, problem-solving, and time ma nagement skills - High attention to detail with strong accuracy in documentation and data handling <Preferable Skill / Experience> - Japanese speaking is a plus (for communicate with supplier) - Ready to start work immediately.