Job Description
<Job Responsibilities> - Collect rental payments from customers with overdue accounts through monitoring, follow-ups via telephone, and on-site customer visits. - Prepare and maintain monthly overdue reports extracted from the system. - Coordinate and work closely with the Marketing, Business Support, and accounting teams to follow up on overdue customers. - Participate in debt recovery activities, including repossession processes. - Handle and prepare all collection-related documents, including but not limited to payment notices, invoices, billing documents, and legal-related documentation throughout the collection process. - Follow up on cases assigned to law firms and related departments, and support additional tasks as assigned by management. - Other tasks as assigned.
Job Requirement
<Necessary Skill / Experience> - Bachelor’s degree in law, business administration, Economics, or related field - At least 3 years of experience in debt collection within Hire Purchase, Leasing, Banking, or Financial Services industries. - Proven background in debt collection, credit control, or recovery functions. - Hands-on experience handling overdue accounts, customer negotiations, and on-site follow-ups. - Able to use systems to extract reports and manage collection documentation. - Conversational High in English (Report and communicate with Japanese and clients, etc.) - Able to drive and possess a valid driving license for on-site customer visits. <Details> - A results-driven and detail-oriented individual with a strong sense of responsibility. - Confident negotiator with the ability to handle challenging customer situations professionally. - Highly self-motivated, able to work independently while collaborating effectively with internal teams. - Demonstrates integrity and professionalism when handling sensitive financial and legal matters. <Preferable Skill / Experience> - Familiarity with legal procedures, repossession processes, and coordination with law firms.