Job Description
About this Job
Job Highlight
An opportunity to work with a merger company of 2 leading outsourcing companies
An opportunity to be part of a fast growing company
Work Outline: Responsible for assisting Call Center Manager operational duties and providing customer support for quality service
Duties & Responsibilities:
Manage and achieve Contact Center KPIs.
Manage Executive cases.
Analyzing weekly and monthly report.
Analyzing team performance and solution.
Review supervisor / team lead performance and action plan.
Coaching and support team.
Attend weekly meeting monthly.
Qualifications:
[Must]
Thai nationality, Male/ Female, Age between 28-40 years old
Bachelor’s Degree
At least 2 years in call center management role
Very good command in English
Able to resolve complaints effectively and able to deal with various people
Customer focused and able to work effectively under pressure
Effective problem solving & decision making skills
Languages skills
English: Business Level
Japanese: None
Workplace Area: BTS Phayathai
Working Hour: Mon – Fri, 8.30 – 17.00
About the Benefit
Salary: 30,000 – 35,000 THB
☒Social Insurance
☒Accidental and Health insurance OPD/IPD
☒Provident Fund
☒Annual Health Check
☒Monetary assistance
☒Bonus depends on corporate profit and individual achievement
About the company
Business Type: Information Technology
Products: Outsourcing (contact center, market research, CRM etc.)